Renewal Specialist

Kappa Alpha PSI Fraternity, Inc.; Vernon Hills (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Kappa Alpha Psi Fraternity, Inc. in Vernon Hills, IL seeks a Renewal Specialist who will proactively contact customers to sell service solutions, warranties, and maintenance, and provide admin support to the sales team.

You will develop existing accounts, identify new leads, manage quotes, log data in Salesforce, and coordinate with IT, Marketing, Credit, and ITS to ensure accurate, timely renewals. Strong communication and quota attainment required; travel up to 20%.

Qualifications

• Bachelor's degree in electrical engineering technology, technical schooling or equivalent related experience.
• Proven success in an inside sales role.
• Valid Driver's License with acceptable driving record.
• Strong phone presence and experience dialing dozens of calls per day.
• Ability to explain the technical aspects of our service solutions portfolio.
• Track record of over-achieving quota.
• Proficient with Microsoft Office.
• Excellent verbal and written communications skills.
• Strong listening skills.

Responsibilities

• Develop existing accounts by analyzing a customer's buying history; suggesting related and new services and explaining solution benefits.
• Complete daily outbound calls to customers with expiring service agreements or warranties.
• Develop new accounts by researching and identifying potential leads, cold calling, soliciting new business, building connections, providing technical information and advice, and preparing quotes.
• Work with internal MEAU resources to optimize functionality across teams (IT, Marketing, Credit, and ITS).
• Ensure that "Closed Won" deals are syncing between Salesforce and SAP.
• Develop cost analysis for end-user equipment.
• Assist sales team, service engineers, and Customer Care with quotation development and management.
• Act as a resource to outside sales and service engineers to help grow the business.
• Log customer information and opportunities in Salesforce CRM system.
• Continuously expand job knowledge by studying new products & services and participating in ongoing training.
• Manage a high volume of calls, based on tradeshow leads, SMA renewals, and when the Inside Technical Sales Manager needs assistance with call numbers for Inside Technical Sales team.
• Utilize "Maps" features in Salesforce to forecast and optimize sales strategy for revenue goals.
• May be required to follow other job-related instructions and perform additional duties as assigned.

Skills

Inside sales

Phone prospecting

Customer needs analysis

Communication skills

Microsoft Office

Education

Bachelor's degree electrical engineering technology

Technical schooling or equivalent experience

Tools

Salesforce

CRM

Job description

POSITION SUMMARY

The Renewal Specialist is responsible for proactively calling and contacting potential customers for sales of service solutions, including warranties, extended service agreements, cloud backups, startup services, software maintenance agreements, and machine tuning. Administrative support for the team as needed.

The essential functions of the position include, but are not limited to the following:

• Develop existing accounts by analyzing a customer's buying history; suggesting related and new services and explaining solution benefits.
• Complete daily outbound calls to customers with expiring service agreements or warranties.
• Develop new accounts by researching and identifying potential leads, cold calling, soliciting new business, building connections, providing technical information and advice, and preparing quotes.
• Work with internal MEAU resources to optimize functionality across teams (IT, Marketing, Credit, and ITS).
• Ensure that "Closed Won" deals are syncing between Salesforce and SAP.
• Develop cost analysis for end-user equipment.
• Assist sales team, service engineers, and Customer Care with quotation development and management.
• Act as a resource to outside sales and service engineers to help grow the business.
• Log customer information and opportunities in Salesforce CRM system.
• Continuously expand job knowledge by studying new products & services and participating in ongoing training.
• Manage a high volume of calls, based on tradeshow leads, SMA renewals, and when the Inside Technical Sales Manager needs assistance with call numbers for Inside Technical Sales team.
• Utilize "Maps" features in Salesforce to forecast and optimize sales strategy for revenue goals.
• May be required to follow other job-related instructions and perform additional duties as assigned.

Supervisory / Managerial Responsibilities

None

Travel Requirements

Potential for up to 20% travel based on customer demand, primarily with the United States

ESSENTIAL EDUCATION, SKILLS, AND EXPERIENCE

• Bachelor's degree in electrical engineering technology, technical schooling or equivalent related experience.
• Proven success in an inside sales role.
• Valid Driver's License with acceptable driving record.
• Strong phone presence and experience dialing dozens of calls per day.
• Ability to explain the technical aspects of our service solutions portfolio.
• Track record of over-achieving quota.
• Proficient with Microsoft Office.
• Excellent verbal and written communications skills.
• Strong listening skills.

BENEFICIAL EDUCATION, SKILLS, AND EXPERIENCE

• Experience in Computerized Numeric Controls (CNCs) products preferred.
• Experience in field service.
• Experience working with Salesforce or similar CRM.
• Knowledge of the Japanese Culture as it pertains to business conduct and communication.
• Familiarity and/or experience with other factory automation products such as PLCs, HMIs, VFDs and motion control.
• Bilingual in Spanish.

The pay range for this position at commencement of employment is expected to be between $28.84/hr. and $39.67/hr.; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification).

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company's legal duty to furnish information.

To view the EEO is The Law Poster and the supplement, please visit www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

To view the Notice to Job Applicants and Employees regarding San Francisco's Fair Chance Ordinance and the Know Your Rights poster please visit www.sfgov.org/olse/sites/default/files/FCO%20poster2020_0.pdf

Applicants with a disability who need assistance with the application process may contact Human Resources by email at [e-mail] or by calling 714.229.3813.