Renewal Specialist

Vector Solutions; Tampa (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Health coverage

PTO 20 days

Group life insurance

Employee Resource Groups

Job summary

Vector Solutions is seeking a Renewal Specialist to manage a queue of renewal requests and protect revenue across public, educational, and commercial sectors. You will engage clients by phone, negotiate terms, and collaborate with Finance to ensure accurate billing and timely closures.

You’ll build strong relationships, leverage Salesforce CPQ, and identify opportunities for upsell or product expansion while maintaining a high standard of responsiveness and data accuracy.

Qualifications

• 2+ years in renewals, account mgmt, inside sales, or customer success (B2B).
• Public sector procurement experience preferred.
• Strong communication and negotiation skills.
• Proficient in Salesforce CPQ and contracts review.

Responsibilities

• Own and work an assigned queue of renewal requests in Salesforce, prioritizing by risk, sentiment, and renewal date.
• Engage clients by phone, promptly contacting customers when renewal is due or flagged.
• Develop professional relationships with a portfolio of clients.
• Identify, retain, and grow Vector Solutions products based on client needs.
• Maintain accurate CRM records for Accounts and Opportunities.
• Collaborate with Finance to ensure accurate billing of renewals.
• Close renewals on time and protect or grow contract revenue.
• Negotiate renewal terms and pricing, addressing downgrades or cancellations.

Skills

Renewals management

Account management

Sales communication

Negotiation

CRM (Salesforce)

Contract interpretation

Time management

High-volume handling

Education

Bachelor's degree in related field

Tools

Salesforce

Excel

PowerPoint

Word

Job description

Description

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.

Description

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.

What You’ll Do

• Own and work an assigned queue of renewal requests in Salesforce, prioritizing by risk, sentiment, and renewal date, and responding within a 48-hour SLA.
• Engage clients, primarily by phone, calling customers promptly once a renewal is flagged or due, rather than relying on email as the primary channel.
• Develop professional cooperative relationships with a portfolio of clients.
• Identify, retain, and grow Vector Solutions products based upon client needs and business initiatives.
• Develop strong knowledge of Vector Solutions customer relationship management with Accounts and Opportunities to ensure all records and data are accurate and up to date.
• Develop industry expertise within assigned client base.
• Maintain and track all client communications utilizing Vector Solutions customer relationship management system.
• Leverage Vector’s automated renewal workflow for routine, lower-touch renewals, and focus your time on the accounts and conversations that need a person: at-risk renewals, downgrade or cancellation requests, and pricing questions.
• Thoroughly review and understand contracts, quotes, order forms, and legacy agreements in Salesforce/CPQ (renewal type, pricing, payment terms) to confirm exactly what’s being renewed before engaging the customer.
• Negotiate renewal terms and pricing, push back on downgrade and cancellation requests, and present alternatives that protect and grow revenue.
• Maintain revenue for assigned client base, confirm repeat business, and identify potential areas for new revenue generation among assigned clients.
• Address client concerns and ensure the resolution of issues in a timely manner.
• Proactively conduct regular account checks to identify and mitigate early risk.
• Reinforce the value of Vector Solutions products and identify additional opportunities.
• Own escalated, higher-complexity renewal contracts, including cancellations, pricing exceptions, and contract disputes, working them directly to resolution rather than routing them elsewhere.
• Collaborate across teams to ensure clients receive support.
• Collaborate with Finance teams to ensure accurate billing of renewals.
• Ensure that renewals are closed accurately and on time while retaining or growing the contract revenue to achieve or exceed the stated renewal goal.
• Other duties as assigned.

Requirements

• 2+ years of experience in renewals, account management, inside sales, or customer success; B2B experience required, public sector experience preferred.
• Public sector experience, including procurement processes, purchase order (PO) workflows, and fiscal-year cycles, strongly preferred.
• Excellent interpersonal skills needed to develop strong business relationships with clients both internal and external.
• Comfortable managing a high-volume queue and working quickly to meet response-time SLAs.
• Strong phone-based communication skills, comfortable negotiating with customers, and pushing back on downgrade or cancellation requests.
• Strong ability to thoroughly read and interpret contracts, quotes, order forms, and legacy agreements in Salesforce/CPQ, including auto-renewal terms, anniversary billing, and pricing structures.
• Strong time management skills - demonstrated ability to prioritize work, set goals and meet deadlines with minimal supervision.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Salesforce CRM.
• Excellent organization skills and detail oriented.
• Bachelor's degree in a related field is preferred but not required.
• Willingness to do independent research and learn more about the Public Sector (Fire, Law Enforcement and Emergency Management Services)

What You Can Expect From Us

• Friendly, open, and casual work environment
• Hybrid work with 1 onsite day per week
• Health HMO coverage up to P200K
• Free dependent upon regularization
• Group life insurance up to P1M coverage
• PTO max of 20 days per year
• Employee Resource Groups

What We Value

• Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Who We Are

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations across education, commercial, and public safety sectors. Our AI-driven software brings training, safety, and workforce operations together, embedded into daily workflows to boost readiness, reduce risk, and drive high-performance results.

We help keep the people who protect and serve others safe on the job. From firefighters and EMS crews, to educators and commercial workforces, we use AI-powered training, workforce scheduling, and performance management to build sharper skills and stronger readiness.

We have approximately 700 team members globally, headquartered in Tampa, FL, with additional offices in Cincinnati, OH, Bloomington, IN, New York, NY, San Diego, CA, and Manila, Philippines. Our mission: empower everyday heroes to make safer, smarter, better decisions.