Renewal Specialist

Inszone Insurance Services; Prescott Valley (AZ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Group Health, Dental, Vision, and Life Insurance

Health Savings Account

Paid time off

401K retirement program

Employee Assistance Program

Job summary

A full-service insurance agency is seeking a Renewal Specialist in Prescott Valley, AZ. This entry-level role involves contacting clients for policy renewals and ensuring accurate information. Responsibilities include follow-up calls, client interaction via phone and email, and providing excellent customer service. The position offers a competitive pay range of $16–$18 per hour with benefits including health insurance and paid time off. If you're a team player with strong communication skills, apply today!

Qualifications

• No prior insurance experience is required.
• Ability to manage different projects in a fast-paced environment.
• Clear and calm communication skills are essential.

Responsibilities

• Call existing clients for renewal intake.
• Follow up with clients on the phone.
• Ensure customer satisfaction while protecting interests.

Skills

Multi-tasking

Communication

Organization

Team Oriented

Job description

Benefits

• Group Health, Dental, Vision, and Life Insurance for employee and dependents, with company currently contributing 100% towards base HMO or PPO coverage, with additional options available for expanded coverage and dependent care.
• Health Savings Account, Short-Term and Long-Term disability options
• Paid time off, accrued paid sick days and time off to devote to your favourite charity
• Paid Holidays, including the day after Thanksgiving
• 401K retirement program with company contribution matching
• Access to our Employee Assistance Program

Role

We are looking for a Renewal Specialist to join our team in Prescott Valley. This entry‑level role will be calling customers whose insurance is coming up for policy renewal, making sure that all the information we have on file is accurate, and gathering information that is relevant to the business and industry. The role involves customer contact by phone and email, and the availability to follow guidelines to ensure accurate information is recorded.

Workplace: Onsite. Information on our locations can be found at www.inszoneinsurance.com/locations

Compensation: $16.00 - $18.00 per hour

Responsibilities

• Calling for renewal intake with existing clients.
• Follow up with clients
• Protect the best interests of both our clients and insurance company partners
• Provide customer service via telephone

Qualifications

• Insurance Experience – Insurance experience is not necessary.
• Multi‑tasking - Ability to successfully manage different projects and tasks in a fast‑paced environment.
• Communication – The ability to speak and write in a clear and calm manner, ensuring customer satisfaction above all.
• Organization – Ability to plan and operate in a well‑organized manner
• Team Oriented – Ability to work as a part of a team, as well as maintain a positive attitude and good energy in the workplace.

Physical Requirements

• Prolonged periods sitting at a desk, using the telephone, and working on a computer are part of this role.

Who We Are

Founded in 2002 in Rancho Cordova, CA, Inszone Insurance Services is a customer‑centric, full‑service insurance agency established to deliver personalized and comprehensive insurance solutions. Under its current ownership, in 2013 the company embarked on a rigorous expansion strategy. Inszone entered the Nevada market in 2018 and Arizona in 2019. A 2020 partnership with BHMS Investments and a 2023 partnership with Lightyear Capital enabled expansions into additional states, covering nearly half the country by the fall of 2025. Concurrently, Inszone experienced significant internal growth, starting with a team of just 25 employees and now proudly features more than 1,000 team members. This expansion was coupled with the company’s recognition in Insurance Journal’s Top 100 Property/Casualty Agencies list at #29.

Why work for Inszone Insurance?

At Inszone, we’re passionate about the insurance industry and strive to create a unique company that we’re proud to be a part of. With over 20 years of experience in the business, we focus on growing organically and through strategic mergers and acquisitions. Every decision we make is guided by our unwavering commitment to our team members, customers, and our carriers—each an integral part of the Inszone process. Our mission is to deliver comprehensive and personalized insurance solutions, and our guiding values emphasize strong relationships with our customers, ensuring their satisfaction above all. Looking ahead, we aim to further solidify our footprint by establishing locations in all 50 states of the USA. Our journey thus far has been one of resilience, differentiation, and innovation. Guided by our values, goals, and our excellent service to our customers, we will continue our growth trajectory and consistently improve our standing in the industry.

Profitable. Professional. Honest. Positive. Collaborative. Supportive. Committed. Accountable. These values and more are the hallmarks of Inszone. Apply today and see for yourself!