Renewal Manager

Tech Sales Jobs; Salt Lake City (UT); Vor Ort; USD 77.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health plans

Wellbeing stipend

Mental health benefits

401(k)

Education stipend

Flexible vacation

Parental leave

Recharge days

Remote work stipend

Zusammenfassung

Gong is seeking a Renewal Manager to drive end-to-end contract renewals for our SMB customers. You will own the renewal process from outreach to execution, identify expansion opportunities, and collaborate across teams to ensure a seamless customer experience.

You will lead negotiations, leverage data insights, and manage renewal forecasting in Salesforce, with a focus on reducing churn and increasing retention and ARR. This role offers a fast-paced, high-growth environment at Gong.

Qualifikationen

• 2+ years in renewals, account management, customer success, or B2B SaaS sales.
• Proven track record in contract management and renewal/expansion success.
• Experience using Salesforce and Gong to manage opportunities.
• Excellent communication and negotiation skills to influence decision-makers.
• Strong business acumen to align renewal pitches with customer needs.
• Highly organized with attention to detail in a high-volume book.
• Able to thrive in a fast-paced, high-growth environment with a proactive approach.

Aufgaben

• Own the renewal process from outreach to contract execution, ensuring on-time renewals and reducing churn.
• Lead commercial negotiations with pricing proposals and win-win terms.
• Drive customer engagement using data insights to prove Gong's value.
• Identify upsell and expansion opportunities within existing accounts.
• Manage renewal forecasting and pipeline in Salesforce.
• Collaborate with Digital Customer Success, Sales, and Operations.
• Refine renewal processes and advocate for automation to boost efficiency.
• Mitigate churn risk with proactive renewal strategies.
• Oversee contract execution workflows, quotes, and order forms.

Kenntnisse

Renewals experience

Contract negotiation

SaaS sales

Customer success

Salesforce

Communication

Tools

Salesforce

Gong

Jobbeschreibung

Renewal Manager

Location: Chicago | Salt Lake City | San Francisco

Department: Customer Success Managers

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

As a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong. You’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience. You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategies.

RESPONSIBILITIES

• Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn.
• Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements.
• Drive customer engagement through live interactions, leveraging data insights to reinforce Gong's value and alignment with customer goals.
• Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services.
• Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity.
• Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes.
• Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency.
• Mitigate churn risk by identifying at‑risk customers early and executing tailored renewal strategies.
• Manage contract execution workflows, including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close.

QUALIFICATIONS

• 2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environment.
• Proven track record of managing and negotiating contracts with a strong renewal/expansion success rate.
• Experience working with Salesforce and Gong, particularly managing opportunities
• Exceptional communication and negotiation skills, able to handle objections and influence decision-makers.
• Strong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches.
• Highly organized with strong attention to detail, managing a high-volume book of business efficiently.
• Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approach.

WHAT SUCCESS LOOKS LIKE

Within the first 60 days, you will:

• Complete Gong onboarding and key certifications to build product, customer, and sales process knowledge
• Listen to customer calls, master value-based talk tracks, and understand common objections.
• Learn pricing and negotiation best practices to optimize renewal outcomes.
• Develop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practices.
• Build cross-functional relationships across Customer Success, Sales, Finance, and Legal.

Within 3 months, you will:

• Fully own renewal negotiations and execution for a subset of customers.
• Drive engagement strategies for your book of business, proactively identifying renewal risks and opportunities.
• Develop a Quarter +1 engagement plan to maintain proactive outreach and improve retention rates.
• Assess areas for process automation and operational efficiencies, making data-driven recommendations.

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $77,000 - $110,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.