Remote Workforce Ops Manager - Capacity Forecasting

Whatnot; Remote; USD 95,000 - 125,000; Full time

Job summary

A leading live shopping platform is seeking a Workforce Manager to optimize staffing and reporting for their Trust & Risk organization. Candidates should have extensive experience in workforce management and data analysis, ideally from a fast-paced startup environment. Key responsibilities include forecasting staffing needs, managing schedules, and collaborating cross-functionally. This role offers flexibility to work remotely, with a strong emphasis on team collaboration.

Benefits

Generous Holiday and Time off Policy

Health Insurance options

Work From Home Support

Home office setup allowance

Monthly allowance for cell phone and internet

Care benefits

Monthly allowance for wellness

Annual allowance towards Childcare

Lifetime benefit for family planning

401k with employer match

Parental Leave

Qualifications

• At least 6+ years of experience, with 4+ in Workforce Management.
• Strong data analysis skills, turning data insights into action.
• Experience in a fast-paced environment, preferably a startup.

Responsibilities

• Forecast staffing needs based on contact volume and SLAs.
• Lead tactical staffing by aligning agent schedules to demand.
• Generate productivity and performance reports.

Skills

Data analysis

SQL proficiency

Communication skills

Workforce management experience

Ability to work in a fast-paced environment

Tools

Zendesk

Job description

A leading live shopping platform is seeking a Workforce Manager to optimize staffing and reporting for their Trust & Risk organization. Candidates should have extensive experience in workforce management and data analysis, ideally from a fast-paced startup environment. Key responsibilities include forecasting staffing needs, managing schedules, and collaborating cross-functionally. This role offers flexibility to work remotely, with a strong emphasis on team collaboration.