Remote Worker Experience & Operations Specialist

Clipboard Health; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Clipboard Health is hiring a Worker Operations Customer Experience Specialist to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.

We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many leaders started in this role, and we’re committed to growing talent from within.

Qualifications

• Fluent, professional-level English communication skills, both written and verbal.
• Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally.
• Comfortable learning new tools, systems, and workflows quickly.
• Thrives in fast-paced, high-ownership environments where priorities can shift quickly.
• Proactive problem-solver who takes initiative without waiting for direction.
• Strong attention to detail and ability to stay composed under pressure.
• Collaborative teammate who communicates clearly and contributes positively to team performance.
• Comfortable working across chat, voice, and email channels.

Responsibilities

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
• Troubleshoot issues independently, applying sound judgment before escalating.
• Personalize communication while maintaining a confident, professional, and helpful tone.
• Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience.
• Guide new professionals through onboarding and help them quickly build confidence using the platform.
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction.

Skills

Fluent English

Customer service

Learn new tools

Fast-paced

Proactive problem solving

Attention to detail

Team collaboration

Multichannel support

Tools

Zendesk

Salesforce

Job description

Clipboard Health is hiring a Worker Operations Customer Experience Specialist to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.

We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many leaders started in this role, and we’re committed to growing talent from within.