Remote Work from Home Customer Service Rep in a Contractor Role

Omni Interactions; United States; Remote; USD 19,000 - 28,000; Part time

Benefits offered by this job

Remote work

Flexible schedule

Independent contractor role

Job summary

Omni Interactions is seeking a Remote Work from Home Customer Service Rep in a contractor role to support various clients from home in the United States.

You'll handle inbound phone calls and possibly chat/email, providing friendly, accurate assistance while meeting client requirements and hours of operation. A reliable home office setup and high-speed internet are required.

Qualifications

• Exceptional written and verbal communication.
• Proven track record in customer service.
• Attention to detail and strong problem-solving.
• Friendly, empathetic and professional demeanor.
• Self-motivated, proactive and resourceful.
• Tech-savvy and proficient with software.
• PC with at least 8GB RAM; tablets not allowed.
• Wired USB headset with microphone.
• High-speed internet: 10 Mbps down / 5 Mbps up.
• Windows 11; AppleOS accepted by some clients.
• Daily smartphone authentication.
• Additional equipment may be required per client.

Responsibilities

• Interact with customers via inbound phone calls, and possibly chat/email.
• Assist customers with their needs and provide quality support.
• Follow client-specific instructions and adhere to contract hours.

Skills

Written communication

Verbal communication

Customer service

Attention to detail

Problem solving

Empathetic demeanor

Self-motivated

Proactive mindset

Tech-savvy

Tools

Windows 11

Windows Defender

USB headset

Internet connectivity

Job description

Remote Work from Home Customer Service Rep in a Contractor Role

Remote · US Only Contract $14.00/hr – $20.00/hr

Daily Drop — Subscriber Perk

Remote gig means home office. Lock T-Mobile Fiber at $55/month now.

Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customersupport services.

If you contract with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

⏰ Majority of available hours are during weekdays and daytime

🗓️ Opportunity to create a schedule that works best for you (within client / contract hours of operation)

Earnings & Revenue:

💵 Earnings vary by client, ranging from $14 to $20 per hour

📞 Revenue is determined by your phone status when assisting customers

🤑 Additional incentives can beavailable based on Omni andclient minimum targets

Must-HaveSkills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩💻 Proficient in using technology, including computer applications and software.

💻 Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity
Mobile home internet and Satellite internet service (Starklink) is NOT supported by Omni orANY client

🖥️ Operating system of Windows 11 (some clients may accept AppleOS)

👾 Windows Defender Anti-Virus Installed and Active (other versions for AppleOS may be accepted)

🤳Smart phone needed for daily authentication.

Additional equipment may be needed - check client specific details for more info

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·