Remote VIP Entertainment Travel Concierge

JPMorgan Chase; New Canaan (CT); Remote; USD 32.000 - 47.000; Vollzeit

Zusammenfassung

Chase is seeking an Entertainment Travel Advisor III to deliver proactive, white-glove travel service for high-profile travelers. You will manage complex itineraries from initial request to trip completion, leveraging Sabre GDS for tickets, exchanges, and seat assignments.

The role emphasizes clear communication, proactive guidance, and tailored recommendations to elevate the traveler experience. You will work within the FROSCH Entertainment team to adapt to changing client needs, stay compliant

Qualifikationen

• Experience supporting Entertainment Travel clients with complex, high-touch needs.
• Proficient, native-level use of Sabre (GDS) for ticketing, exchanges, refunds, and queue management.
• Experience executing seat assignments, upgrades, and itinerary creation and delivery.
• Ability to issue and manage MCOs, Amtrak tickets, and Phase IV processes.

Aufgaben

• Provide exceptional VIP service and create seamless end-to-end travel experiences, capturing traveler preferences and building accurate client profiles.
• Listen actively and guide conversations to identify needs and resolve issues quickly.
• Arrange all components of travel from initial request through completion.
• Recommend top-tier traveler experiences using informed, client-specific insights.
• Maintain up-to-date knowledge of the value and services provided to each client.
• Adapt quickly and remain flexible as client needs and industry conditions change.
• Communicate clearly, follow through consistently, and document outcomes accurately.
• Embrace new tools and ways of working to improve speed, quality, and flexibility.
• Design detailed itineraries and manage changes, disruptions, and exceptions.
• Adhere to applicable compliance and regulatory standards, following required controls, documentation practices, and client confidentiality expectations

Kenntnisse

Entertainment travel

Sabre GDS

VIP service

Itinerary planning

Air/hotel bookings

Tools

Sabre (GDS)

Jobbeschreibung

Chase is seeking an Entertainment Travel Advisor III to deliver proactive, white-glove travel service for high-profile travelers. You will manage complex itineraries from initial request to trip completion, leveraging Sabre GDS for tickets, exchanges, and seat assignments.

The role emphasizes clear communication, proactive guidance, and tailored recommendations to elevate the traveler experience. You will work within the FROSCH Entertainment team to adapt to changing client needs, stay compliant