Remote Veteran-Friendly Customer Service Agent

MSCCN; United States; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Equipment provided

Remote work

Job summary

MSCCN is seeking a Remote Customer Service Agent to support CONUS coverage (California excluded). This W2 role requires at least 3 years of customer service or contact center experience and offers a pay rate of $17 per hour.

The position follows rotational 8-hour shifts, 4 AM PST to 10 PM PST, Monday through Saturday, with onboarding through 2026. As a CSR, you will handle inquiries via phone, email, chat, and other channels, document interactions in CRM, and follow SOPs to ensure timely,

Qualifications

• Education: Degree preferred, high school diploma or GED required.
• Experience: 3 years customer service or contact center experience.

Responsibilities

• Handle inbound/outbound inquiries via phone, email, chat, and other channels.
• Document interactions accurately in CRM and follow SOPs.
• Provide information and support to Veterans on the MDE process and portal.
• Assist with appointment scheduling and information verification as needed.
• Maintain knowledge of policies and procedures and escalate as required.

Skills

Customer service

Communication

CRM

Multichannel support

Education

High school diploma or GED

Degree preferred

Job description

MSCCN is seeking a Remote Customer Service Agent to support CONUS coverage (California excluded). This W2 role requires at least 3 years of customer service or contact center experience and offers a pay rate of $17 per hour.

The position follows rotational 8-hour shifts, 4 AM PST to 10 PM PST, Monday through Saturday, with onboarding through 2026. As a CSR, you will handle inquiries via phone, email, chat, and other channels, document interactions in CRM, and follow SOPs to ensure timely,