Remote US: Senior Customer Marketing Communications Partner

IRIS Software Group; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

IRIS Software Group in the United States seeks a seasoned Customer Marketing Communications Business Partner to retain customers through structured retention, advocacy and migration programmes. This fully remote role reports to UK-based leadership and blends US market focus with global standards.

You will own US customer journeys, drive testimonials and case studies, coordinate with Sales, Product and Customer Success, and ensure compliant, on-brand communications across lifecycle moments.

Qualifications

• 5+ years in customer marketing, lifecycle marketing or customer communications.
• Experience delivering retention, advocacy or migration programmes.
• Strong stakeholder management and cross-functional coordination.
• Excellent written communication and ability to explain complex topics clearly.
• Autonomous, able to work in a remote/global reporting structure.
• Experience with marketing automation and reporting tools (Marketo, Salesforce, Knak, Asana).

Responsibilities

• Own and deliver US customer retention programmes that reduce churn risk and reinforce long-term value.
• Lead customer advocacy activity in the US, securing testimonials, case studies and third-party reviews in partnership with Sales, Product and Customer Success teams.
• Own US-specific migration communications, including planning, sequencing, QA, live delivery and performance monitoring.
• Act as the single point of accountability for assigned customer journeys, managing accuracy, compliance sensitivity, timing and escalation.
• Work closely with UK-based Customer Marketing colleagues to adapt established frameworks for the US market.
• Coordinate cross-functionally with Product, Renewals, Support, Professional Services and Marketing Operations.
• Analyse programme performance and use insight to continuously optimise engagement and retention.
• Ensure all customer communications meet IRIS brand, legal and compliance standards.
• Share customer insight from the US market to inform product and marketing strategy.

Skills

Customer marketing

Lifecycle marketing

Customer communications

Stakeholder management

Written communication

Remote/autonomous work

Marketing automation tools

Tools

Marketo

Salesforce

Knak

Asana

Job description

IRIS Software Group in the United States seeks a seasoned Customer Marketing Communications Business Partner to retain customers through structured retention, advocacy and migration programmes. This fully remote role reports to UK-based leadership and blends US market focus with global standards.

You will own US customer journeys, drive testimonials and case studies, coordinate with Sales, Product and Customer Success, and ensure compliant, on-brand communications across lifecycle moments.