Remote Travel Support Specialist - Flexible Schedule

Openkrill; United States; Remote; USD 32,000 - 52,000; Part time

Benefits offered by this job

Full training and mentorship

Travel agent certification (optional)

Travel discounts and perks

Online community and tools

Job summary

Openkrill is a fully remote travel company seeking a Customer Support Specialist to assist clients with bookings, inquiries, and travel-related questions. This role supports a fast-growing, global customer base and emphasizes friendly, accurate service in a remote setting.

Ideal candidates are detail-oriented, tech-savvy, and capable of working independently with strong communication skills. Flexible scheduling offers part-time or full-time options, with remote USA-based opportunities.

Qualifications

• Experience in customer service or travel industry is a plus.
• Strong communication skills and ability to work independently.
• Comfortable using online tools, booking portals and CRM systems.
• Tech-savvy with a quiet, professional home workspace.
• Passionate about helping others and delivering great service.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot common client issues and escalate complex matters as needed.
• Maintain up-to-date knowledge of supplier systems, policies, and procedures.
• Follow up with clients to ensure satisfaction and support post-booking.
• Log all communications accurately using internal systems.
• Maintain high levels of professionalism and empathy.

Skills

Customer service

Strong communication

Independent worker

Empathy

Tech-savvy home workspace

Tools

CRM systems

Booking portals

Online tools

Job description

Openkrill is a fully remote travel company seeking a Customer Support Specialist to assist clients with bookings, inquiries, and travel-related questions. This role supports a fast-growing, global customer base and emphasizes friendly, accurate service in a remote setting.

Ideal candidates are detail-oriented, tech-savvy, and capable of working independently with strong communication skills. Flexible scheduling offers part-time or full-time options, with remote USA-based opportunities.