Remote Travel Support Specialist

Livetripexperience; Scranton (Lackawanna County); Remote; USD 42,000 - 56,000; Full time

Job summary

Livetripexperience is seeking a Remote Travel Support Specialist to be the main point of contact for travelers, handling inquiries and itinerary changes with empathy and efficiency. In this 100% remote role, you will respond via email, chat, and phone, process bookings, cancellations, and special requests, and keep client records up to date in our systems.

Ideal candidates are problem solvers with strong English communication, tech-savvy, and able to work independently while delivering a high

Qualifications

• Problem solver with ability to stay calm under pressure.
• Proven ability to learn new booking platforms and remote tools.
• Excellent written and verbal English communication is essential.

Responsibilities

• Act as the first line of support for clients via email, chat, and phone regarding their travel plans.
• Process booking modifications, flight cancellations, and special accommodation requests promptly.
• Troubleshoot travel-related issues in real-time to minimize client stress.
• Maintain up-to-date knowledge of travel requirements and destination protocols to advise clients accurately.
• Document all client interactions and updates in our internal systems.

Skills

Problem solver

Tech-savvy

Communicator

Remote work

Time management

Tools

Booking platforms

CRM systems

Internal systems

Job description

About the job Remote Travel Support Specialist

We are looking for a dedicated Remote Travel Support Specialist to ensure our clients have a seamless journey from start to finish. In this role, you will be the primary point of contact for travelers, resolving inquiries and managing itinerary changes with efficiency and empathy. If you are a problem-solver who loves travel, we want to hear from you.

Key Responsibilities

• Act as the first line of support for clients via email, chat, and phone regarding their travel plans.
• Process booking modifications, flight cancellations, and special accommodation requests promptly.
• Troubleshoot travel-related issues in real-time to minimize client stress.
• Maintain up-to-date knowledge of travel requirements and destination protocols to advise clients accurately.
• Document all client interactions and updates in our internal systems.

Ideal Candidate

• Problem Solver: You remain calm under pressure and can think on your feet.
• Tech-Savvy: You are comfortable learning new booking platforms and working with remote communication tools.
• Communicator: Excellent written and verbal English skills are a must.
• Experience: Previous background in customer support or the travel industry is highly valued.
• Reliable: Proven ability to work independently and manage time effectively in a remote setting.

What We Offer

• 100% Remote / Work-from-home setup.
• Flexible scheduling to maintain work-life balance.
• Comprehensive training on our travel systems.