Remote Travel Support Specialist

Elevationtravelpartners; New Haven (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional in New Haven, Connecticut. This role involves assisting clients with trip preparation and ongoing support throughout their travel experiences. Candidates should have excellent communication skills, be organized, and possess customer support experience. Responsibilities include managing requests via email, chat, or phone, providing travel information, and ensuring a positive customer experience. An interest in travel and a reliable approach are essential for this position.

Qualifications

• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly and professional communication style

Customer support experience

Reliable and organized

Comfortable using online tools

Interest in travel and client satisfaction

Job description

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional in New Haven, Connecticut. This role involves assisting clients with trip preparation and ongoing support throughout their travel experiences. Candidates should have excellent communication skills, be organized, and possess customer support experience. Responsibilities include managing requests via email, chat, or phone, providing travel information, and ensuring a positive customer experience. An interest in travel and a reliable approach are essential for this position.