Remote Travel Support Specialist

Elevationtravelpartners; Champaign (IL); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Job summary

A travel services company is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. Key responsibilities include communicating via email, chat, and phone, helping with itinerary changes, and providing destination information. The ideal candidate should have a friendly communication style, customer support experience, and an interest in travel. This position offers remote work flexibility and professional development opportunities.

Qualifications

• Experience in customer support preferred.
• Ability to maintain a positive customer experience.
• Comfortable using new online tools and systems.

Responsibilities

• Provide assistance through email, chat, and phone.
• Help with itinerary changes and travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers prior to departure.
• Resolve concerns while ensuring customer satisfaction.

Skills

Friendly and professional communication style

Customer support experience

Reliability and organization

Comfortable using online tools

Interest in travel and client satisfaction

Job description

A travel services company is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. Key responsibilities include communicating via email, chat, and phone, helping with itinerary changes, and providing destination information. The ideal candidate should have a friendly communication style, customer support experience, and an interest in travel. This position offers remote work flexibility and professional development opportunities.