Remote Travel Support Representative

Getaway Travel Agency; San Diego (CA); Remote; USD 40,000 - 50,000; Full time

Job summary

A travel service company is seeking a Travel Care Representative to assist clients with travel arrangements, manage inquiries, and ensure a stress-free experience throughout their journey. The ideal candidate will have strong communication skills, a background in customer service, and a passion for travel. This role offers remote flexibility and professional growth opportunities.

Benefits

Remote flexibility

Exclusive travel perks

Professional growth opportunity

Qualifications

• Background in customer service, preferably in travel, tourism, or hospitality.
• Ability to learn new systems and booking tools quickly.

Responsibilities

• Respond to client inquiries across various channels professionally.
• Assist clients with booking modifications and cancellations.
• Provide up-to-date information on destinations and travel documentation.
• Follow up with clients to confirm travel plans.
• Address client concerns with empathy.

Skills

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

About the Role

As a Travel Care Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Getaway Travel Agency USA, based in sunny Arizona, we pride ourselves on delivering personalized, high‑quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.