Remote Travel Specialist — Craft Dream Holidays

dnata Travel; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Travel discounts

25 days annual leave

Company pension

Life assurance

Health care

Job summary

Travelbag is seeking a Travel Specialist to craft incredible travel experiences for customers while keeping it simple. This homebased role offers full-time hours and a chance to maximize sales opportunities across a broad product range.

As part of the dnata Travel family, you’ll benefit from staff discounts, generous leave, pensions, and a range of wellbeing and development programs designed to support your career in travel retail.

Qualifications

• Proven record of meeting and exceeding sales targets.
• GDS experience an advantage, but full training will be given.
• Good IT skills including keyboard skills and experience of using Microsoft Word, Excel and Outlook.
• Strong communication skills with the ability to provide service to our customers through varied methodology – i.e. face to face, by telephone and by e-mail.
• Ability to work under own supervision or as part of a team.
• Enthusiastic and persuasive.
• Attention to detail and ability to problem solve.
• A passion for travel.
• Experience of the travel industry is desirable, but not essential.
• Sales skills.

Responsibilities

• Proactively match customer requests to Travelbag’s extensive range of products, maximising all sales opportunities while providing a perfect holiday experience.
• Consistently achieve individual monthly sales targets (GCI, New Bookings, conversion and margin rates) as well as contributing to the overall achievement of the store targets.
• Embrace all methods of current and new technology used to enhance customer experience.
• Ensure all sales opportunities are optimized and work towards specific business product targets i.e. incentive drives.
• Ensure that the most up to date product knowledge is obtained and shared with colleagues.
• Proactively sell ancillary products e.g. day tours and transfers.
• Adhere to company policy in terms of sales techniques and data recording to assist with Product and Marketing strategies.
• Ensure all clients are greeted and responded to appropriately, regardless of line of enquiry offering relevant brochures and ensuring cover in the front shop at all times.
• Act as an ambassador to Travelbag and provide a company image to all customers which reflects the company brand.
• Ensure excellent customer service is provided to all customers at all times irrespective of communication channel.
• Effectively handle customer complaints to minimise customer dissatisfaction and encourage repeat business.
• Work collaboratively with teammates to ensure each team member is provided the opportunity to develop and maximize their potential.
• Provide feedback on success of promotional activities.
• Attend, participate in and contribute positively towards team meetings/briefings.
• Recommend constructive improvements to system or working practices.
• Support operational process within location.
• Contribute to and attend brand events.
• Promote Travelbag brand values through contribution of personal experiences and knowledge to marketing collateral.

Skills

Sales targets

GDS experience

MS Office

Communication

Teamwork

Persuasive

Attention to detail

Passion for travel

Travel industry experience

Sales skills

Tools

GDS systems

MS Word/Excel/Outlook

Job description

Travelbag is seeking a Travel Specialist to craft incredible travel experiences for customers while keeping it simple. This homebased role offers full-time hours and a chance to maximize sales opportunities across a broad product range.

As part of the dnata Travel family, you’ll benefit from staff discounts, generous leave, pensions, and a range of wellbeing and development programs designed to support your career in travel retail.