Remote Travel Research Specialist

Socket.dev; Eugene (OR); Remote; USD 42,000 - 59,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks and discounts

Professional growth and training

Vibrant travel-loving community

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Research Specialist to guide clients through every stage of their journey, from planning to safe return home. You will assist with travel arrangements, answer questions, and resolve challenges with professionalism and care.

Based in Illinois with nationwide reach, the agency emphasizes personalized service, exclusive perks, and ongoing team support to deliver memorable travel experiences.

Qualifications

• Strong communication skills across channels (email, phone, chat).
• Background in customer service, preferably travel, tourism, or hospitality.
• High attention to detail and proactive organization.
• Ability to learn new systems and booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging with professionalism.
• Assist clients with bookings, modifications, cancellations, and special requests.
• Provide up-to-date information on destinations, documents, and agency procedures.
• Follow up to confirm travel plans and gather post-trip feedback.
• Handle concerns empathetically to ensure client satisfaction.

Skills

Excellent communication

Customer service experience

Attention to detail

Problem-solving

Tech-savvy

Tools

Booking tools

CRM systems

Job description

Job Description:
As a Remote Travel Research Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences