Remote Travel Research Specialist

Socket.dev; Chicago (IL); Remote; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community focused on building travel memories

Job summary

A travel agency is seeking a Remote Travel Research Specialist to ensure clients have a seamless journey from planning to safe return. You will assist with travel arrangements and provide support through various channels. The ideal candidate has excellent communication skills, customer service experience, and a passion for travel. This role offers remote flexibility and opportunities for professional growth within a supportive community focused on travel excellence.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service, preferably in travel or hospitality.
• Detail-oriented and organized with a proactive approach.
• Ability to quickly learn new booking tools.

Responsibilities

• Respond to client inquiries promptly across various channels.
• Support clients with booking modifications and cancellations.
• Provide up-to-date information on destinations and travel documentation.
• Confirm travel plans and gather feedback post-trip.
• Address client concerns efficiently.

Skills

Excellent communication skills

Background in customer service

High attention to detail

Tech-savvy and learning quickly

Enthusiasm for travel

Job description

Job Description: As a Remote Travel Research Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.