Remote | Travel Customer Representative

Lever, Inc.; East Texas (PA); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding and onboarding support

Growth opportunities

Collaborative team environment

Job summary

Lever, Inc. is seeking an Online Travel Customer Representative to assist clients with travel inquiries, scheduling, and reservations in a fully remote role. You will communicate with clients, manage requests, and ensure accuracy and timely follow-ups.

Ideal candidates are responsive, organized, detail‑oriented, and comfortable using email, chat, and online systems. The role offers onboarding support and opportunities for growth in a collaborative, customer‑focused team.

Qualifications

• Excellent written and verbal communication.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote setting.
• Detail-oriented with strong follow-through.
• Comfortable using email, chat platforms, and online systems.

Responsibilities

• Respond to online inquiries related to travel services, scheduling, and reservations.
• Assist with coordinating travel details based on client preferences.
• Provide timely updates, confirmations, and follow-ups.
• Maintain accurate records of client interactions and requests.
• Support the coordination process to ensure accuracy and efficiency.
• Deliver a consistent and positive client experience.

Skills

Strong communication

Organizational skills

Independent remote work

Detail-oriented

Email/Chat proficiency

Job description

Position Overview

We are seeking a dependable and customer-focused Online Travel Customer Representative to assist with client inquiries and support travel-related coordination. This role involves communicating with clients, helping manage requests, and ensuring all details are handled accurately and efficiently.

This is a fully remote position ideal for individuals who are responsive, organized, and comfortable providing support in an online, client-focused environment.

Key Responsibilities

• Respond to online inquiries related to travel services, scheduling, and reservations
• Assist with coordinating travel details based on client preferences
• Provide timely updates, confirmations, and follow-ups
• Maintain accurate records of client interactions and requests
• Support the coordination process to ensure accuracy and efficiency
• Deliver a consistent and positive client experience

Qualifications

• Strong communication and customer service skills
• Excellent organizational and multitasking abilities
• Ability to work independently in a remote setting
• Detail-oriented with strong follow-through
• Comfortable using email, chat platforms, and online systems

What We Offer

• Flexible remote work environment
• Structured onboarding and ongoing support
• Opportunities for growth and advancement based on performance
• Supportive and collaborative team environment

$40,000 - $65,000 a year

Work Environment

This is a remote role requiring a reliable internet connection and the ability to stay organized and responsive in a virtual workspace.