Remote Travel Concierge | Service Excellence & Perks

Rudybtravel; La Mesa (CA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel discounts

Team training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will handle inquiries, changes, and bookings with a focus on personalized service and high-quality experiences.

This remote position values detail orientation, empathy, and strong communication. You will coordinate itineraries, provide destination information, and follow up with clients to ensure satisfaction while leveraging

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related field preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and problem-solving.
• Maintain accurate documentation and update booking systems.

Skills

Verbal & written comms

Customer service experience

Organizational skills

Tech-savvy

Proactive teamwork

Travel interest

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will handle inquiries, changes, and bookings with a focus on personalized service and high-quality experiences.

This remote position values detail orientation, empathy, and strong communication. You will coordinate itineraries, provide destination information, and follow up with clients to ensure satisfaction while leveraging