Remote Travel Concierge — Flexible Schedule & Perks

Hellosunshinetravels; Waterbury (CT); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Travel discounts

Performance bonuses

Training programs

Flexible schedule

Job summary

Hellosunshinetravels is seeking a Customer Service Representative to join our remote travel team. You will assist clients before, during, and after trips, delivering world-class service and ensuring memorable experiences.

The role emphasizes clear communication, meticulous documentation, and seamless coordination with vendors to resolve issues. You will handle inquiries via phone, email, or chat, provide quotes and itineraries, and support the sales team with outstanding client care.

Qualifications

• Strong communication and problem-solving skills.
• Customer service or hospitality experience preferred (travel industry a plus!).
• Self-motivated and organized, with attention to detail.
• Comfortable working remotely and managing multiple clients at once.
• Proficient in using online tools and booking platforms (training provided).
• Passion for travel and helping others create unforgettable memories!
• Full training and certification programs provided.
• Flexible work-from-home schedule.
• Access to travel discounts and exclusive perks.
• Growth opportunities and performance bonuses.

Responsibilities

• Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
• Provide quotes, itineraries, and travel recommendations based on client preferences.
• Handle changes, cancellations, and special requests with professionalism and care.
• Maintain accurate client profiles and documentation.
• Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
• Follow up with clients post-travel to ensure satisfaction and encourage referrals.
• Stay current on promotions, destinations, and supplier policies.
• Support the sales and travel advisor team by ensuring excellent client experience.

Skills

Strong communication

Problem-solving

Customer service

Tools

Booking platforms

Job description

Hellosunshinetravels is seeking a Customer Service Representative to join our remote travel team. You will assist clients before, during, and after trips, delivering world-class service and ensuring memorable experiences.

The role emphasizes clear communication, meticulous documentation, and seamless coordination with vendors to resolve issues. You will handle inquiries via phone, email, or chat, provide quotes and itineraries, and support the sales team with outstanding client care.