Remote Travel Concierge | Customer Support Specialist

Destination Careers; Los Angeles (CA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Training

Tools access

Incentive pay

Travel discounts

Team culture

Job summary

Destination Careers is seeking a dependable Customer Service Representative for a fully remote travel role. You will assist travelers with inquiries, bookings, and post-booking support, using email, phone, and CRM tools.

This position offers flexible scheduling, ongoing travel industry training, access to exclusive tools, and travel discounts. Compensation ranges from $45,000 to $70,000 annually with incentive-based earnings.

Qualifications

• Experience in customer service or the travel industry is helpful but not required.
• Strong written and verbal communication skills.
• Ability to work independently and stay organized in a remote setting.
• Comfortable using email, booking platforms, and CRM tools (training provided).
• Reliable internet access and a personal computer.
• Must be 18 years or older.

Responsibilities

• Assist clients with travel inquiries, booking options, and reservation management
• Communicate with clients via email, phone, and messaging tools in a professional and friendly manner
• Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities
• Manage changes, cancellations, and special requests efficiently and accurately
• Maintain updated records of client preferences, bookings, and correspondence
• Collaborate with travel advisors and supplier partners to ensure seamless service
• Stay informed on travel trends, destination updates, and special promotions
• Deliver a client-first experience that builds trust, loyalty, and repeat business

Skills

Customer service

Communication skills

Remote work ability

CRM / booking platforms

Tools

CRM tools

Booking platforms

Email clients

Job description

Destination Careers is seeking a dependable Customer Service Representative for a fully remote travel role. You will assist travelers with inquiries, bookings, and post-booking support, using email, phone, and CRM tools.

This position offers flexible scheduling, ongoing travel industry training, access to exclusive tools, and travel discounts. Compensation ranges from $45,000 to $70,000 annually with incentive-based earnings.