Remote Travel Concierge & Customer Support Specialist

Rudybtravel; Kennewick (WA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with ongoing training

Job summary

Rudyb Travel is looking for a Remote Travel Customer Service Representative to assist clients with travel bookings and inquiries. The role involves ensuring high-quality customer experiences from booking through post-trip follow-up.

Key responsibilities include responding to inquiries, managing bookings, and providing accurate travel information. Ideal candidates will possess strong communication skills, a service-driven mindset, and an interest in travel. The position offers a 100% remote work environment and opportunities for professional growth.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience, preferably in travel or hospitality.
• Strong organizational skills and attention to detail.
• Comfortable using technology and booking platforms.
• Reliable, proactive, and efficient in managing multiple requests.
• Genuine interest in travel and client experiences.

Responsibilities

• Respond to client inquiries promptly via phone and email.
• Assist with luxury and leisure travel bookings.
• Provide information regarding travel requirements and agency policies.
• Confirm itineraries and ensure client satisfaction.
• Follow up with clients before and after travel.
• Address client concerns with empathy and professionalism.
• Maintain accurate documentation in booking systems.

Job description

Rudyb Travel is looking for a Remote Travel Customer Service Representative to assist clients with travel bookings and inquiries. The role involves ensuring high-quality customer experiences from booking through post-trip follow-up.

Key responsibilities include responding to inquiries, managing bookings, and providing accurate travel information. Ideal candidates will possess strong communication skills, a service-driven mindset, and an interest in travel. The position offers a 100% remote work environment and opportunities for professional growth.