Remote Travel Concierge & Customer Support Specialist

Rudybtravel; Hammond (IN); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with training

Job summary

Rudyb Travel is looking for a Remote Travel Customer Service Representative to assist clients throughout their travel journey. In this role, you'll ensure seamless experiences from booking to post-trip follow-up while addressing client inquiries efficiently.

The ideal candidate will possess strong communication and organizational skills, with a passion for travel. The position is fully remote, offering opportunities for growth and access to industry discounts.

Qualifications

• Strong communication skills are vital for handling client inquiries.
• Experience in customer service, especially in travel or hospitality, is preferred.
• Attention to detail required for booking accuracy.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information on destinations and travel requirements.
• Coordinate booking details and confirm itineraries.
• Follow up with clients pre- and post-travel for satisfaction.
• Address client concerns with empathy and professionalism.
• Maintain accurate booking documentation.

Skills

Excellent verbal and written communication skills

Customer service experience (travel, hospitality, or service-related)

Strong organizational skills and attention to detail

Comfortable using technology and learning new systems

Proactive and able to manage multiple client requests

Interest in travel and helping clients plan experiences

Job description

Rudyb Travel is looking for a Remote Travel Customer Service Representative to assist clients throughout their travel journey. In this role, you'll ensure seamless experiences from booking to post-trip follow-up while addressing client inquiries efficiently.

The ideal candidate will possess strong communication and organizational skills, with a passion for travel. The position is fully remote, offering opportunities for growth and access to industry discounts.