Remote Travel Concierge & Customer Experience Specialist

Rudybtravel; Camarillo (CA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and industry‑re

Supportive team culture with ongoing培训

Job summary

Rudyb Travel in the United States is seeking a Remote Travel Customer Service Representative to support clients from booking to post-trip follow-up. In this client-facing role you will be the trusted contact, delivering a seamless, personalized travel experience.

You will handle inquiries, changes, and special requests for luxury and leisure travel, coordinate itineraries, and ensure documentation is accurate, while thriving in a remote, growth-oriented team.

Qualifications

• Excellent verbal and written communication required.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable learning new booking platforms and technology.
• Reliable, proactive, and able to manage multiple requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Maintain accurate documentation and update booking systems.

Skills

Verbal and written communication

Customer service experience

Organization and attention to detail

Tech-savvy and quick learner

Multitasking and responsiveness

Tools

Booking platforms

CRM systems

Job description

Rudyb Travel in the United States is seeking a Remote Travel Customer Service Representative to support clients from booking to post-trip follow-up. In this client-facing role you will be the trusted contact, delivering a seamless, personalized travel experience.

You will handle inquiries, changes, and special requests for luxury and leisure travel, coordinate itineraries, and ensure documentation is accurate, while thriving in a remote, growth-oriented team.