Remote Travel Concierge & Client Care Specialist

Rudybtravel; Broomfield (CO); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Career growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients at every stage of their travel journey. In this client-facing role, you will be the trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This position is ideal for detail-oriented, service-driven individuals who love travel. You will work remotely, collaborate with a supportive team, and gain access to exclusive travel perks as

Qualifications

• Excellent verbal and written communication.
• Customer service experience in travel or hospitality preferred.
• Strong organizational skills and attention to detail.
• Comfort with booking platforms and learning new systems.
• Ability to manage multiple client requests while staying proactive.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure bookings, including changes and cancellations.
• Provide destination info, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Address concerns with empathy and update booking systems as required.

Skills

Communication

Customer Service

Travel Knowledge

Multitasking

Tech-Savvy

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients at every stage of their travel journey. In this client-facing role, you will be the trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This position is ideal for detail-oriented, service-driven individuals who love travel. You will work remotely, collaborate with a supportive team, and gain access to exclusive travel perks as