Remote Travel Adviser

Jones Express Travel; Austin (TX); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Exclusive travel perks

Access to industry discounts

Ongoing training and support

Job summary

A leading travel agency is seeking a Remote Travel Specialist to guide clients through travel experiences, ensuring seamless arrangements from planning to return. Responsibilities include responding to inquiries, supporting modifications, and providing travel information. Ideal candidates will have excellent communication skills and a background in customer service, along with a passion for travel. This role offers remote flexibility and access to exclusive travel perks.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, preferably in travel or hospitality.
• High attention to detail and strong organizational skills.
• Ability to learn new systems and booking tools quickly.
• Genuine enthusiasm for helping others create memorable experiences.

Responsibilities

• Respond to client inquiries through email, phone, and messaging.
• Support clients with booking modifications and cancellations.
• Provide accurate information on destinations and travel documentation.
• Follow up with clients post-trip to gather feedback.
• Address client concerns with empathy to ensure satisfaction.

Skills

Excellent communication skills

Customer service background

Attention to detail

Organizational skills

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Jones ExpressTravel Agency USA, based in Ephrata, PA, we pride ourselves on delivering personalized, high‑quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Remote flexibility – work from anywhere, with hours that fit your lifestyle.

Exclusive travel perks and access to industry‑only discounts.

Professional growth – ongoing training and support from a dedicated team.

Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.