Remote Tier 3 Service Desk Technician with Clearance

LMI Consulting, LLC; Tysons (VA); Remote; USD 110,000 - 124,000; Full time

Job summary

LMI Consulting, LLC is seeking a Tier 3 Service Desk Technician to support Army Acquisition, Training, and Readiness (AT&R) with advanced ACWS expertise. The role focuses on complex investigation, incident escalation, and cross-functional collaboration to maintain ACWS availability.

The position requires 5+ years of relevant experience, an active Secret clearance or ability to obtain one, and U.S. citizenship.

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years in Tier 2/3 service desk or related technical roles.
• Experience with ITSM systems and documenting incidents, resolutions, and knowledge content.
• Ability to communicate technical concepts clearly to teams and stakeholders.
• Active Secret clearance or ability to obtain and maintain one; U.S. citizenship required.

Responsibilities

• Provide Tier 3 support for ACWS users and service desk teams.
• Troubleshoot complex application, system, integration, performance, and data issues.
• Serve as escalation point for Tier 2; coordinate incident resolution.
• Document troubleshooting steps and resolutions in the case management system.
• Develop knowledge articles, SOPs, and self-service resources.
• Support releases, testing, and production implementations.
• Collaborate with Appian developers, DBAs, DevSecOps, QA, and partners.

Skills

Troubleshooting

Appian Platform experience

Technical communication

Security clearance

Education

Associate's degree in IT/CS or related field

Bachelor's degree preferred

Tools

ITSM systems

ServiceNow

Jira

GitLab

Job description

LMI Consulting, LLC is seeking a Tier 3 Service Desk Technician to support Army Acquisition, Training, and Readiness (AT&R) with advanced ACWS expertise. The role focuses on complex investigation, incident escalation, and cross-functional collaboration to maintain ACWS availability.

The position requires 5+ years of relevant experience, an active Secret clearance or ability to obtain one, and U.S. citizenship.