Remote Tier-2 DNS Security Support Engineer

Dunhill Solutions; United States; Remoto; USD 90.000 - 104.000; Tempo pieno

Descrizione del lavoro

Dunhill Solutions is seeking an IT Service Desk Administrator (Tier 2) for full-time remote work in the United States. The role focuses on advanced support for the protective DNS security service, handling escalated Tier 1 issues, and working with cross-functional teams to resolve incidents within SLA guidelines.

Ideal candidates have 5+ years in technical support or network/security engineering, U.S. citizenship, and no dual citizenship.

Competenze

• Bachelor's degree in IT/CS or equivalent experience.
• 5+ years in technical support or network/security engineering.
• US Citizenship with ability to pass a federal background investigation.
• No dual citizens.

Mansioni

• Provide advanced technical support for complex issues related to the protective DNS service.
• Analyze and troubleshoot escalated Tier 1 tickets.
• Investigate and resolve connectivity, configuration, and performance issues.

Conoscenze

DNS protocols

Web filtering

Cloud security

Network architecture

Troubleshooting

Documentation

ITIL

Monitoring/log analysis

Automation tools

Formazione

Bachelor's Degree in IT/CS or related field

Strumenti

PowerShell

Python

Bash

Descrizione del lavoro

Dunhill Solutions is seeking an IT Service Desk Administrator (Tier 2) for full-time remote work in the United States. The role focuses on advanced support for the protective DNS security service, handling escalated Tier 1 issues, and working with cross-functional teams to resolve incidents within SLA guidelines.

Ideal candidates have 5+ years in technical support or network/security engineering, U.S. citizenship, and no dual citizenship.