Remote Therapy Support Specialist

Noctrix Health, Inc.; Pleasanton (CA); Remote; USD 55,000 - USD 75,000; Full time

Job summary

A healthcare technology company in Pleasanton, California, is seeking a Therapy Support Specialist to represent the company and support patients through both phone and video calls. Candidates should possess a high school diploma and ideally a degree in a health-related field, with exceptional communication skills and a proven customer service background. This full-time, remote position offers a salary range of $55,000 to $75,000 per year, alongside bonuses and stock options.

Benefits

Bonus

Stock options

Qualifications

• Exceptional positive attitude with a willingness to help.
• Proven ability to empathize and effectively communicate technical solutions.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Represent Noctrix in direct patient interactions.
• Consult with clinicians during implementation and calibration sessions.
• Maintain relationships with patients and partners.
• Manage customer interactions in Salesforce.

Skills

Customer service excellence

Problem-solving skills

Excellent communication skills

Multitasking ability

Education

High school diploma

Associate or bachelor's degree in biology or health-related field

Tools

Salesforce

Job description

A healthcare technology company in Pleasanton, California, is seeking a Therapy Support Specialist to represent the company and support patients through both phone and video calls. Candidates should possess a high school diploma and ideally a degree in a health-related field, with exceptional communication skills and a proven customer service background. This full-time, remote position offers a salary range of $55,000 to $75,000 per year, alongside bonuses and stock options.