Remote Telecom Orders & Projects Coordinator

Digital Direction; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Digital Direction is seeking a Telecom Order Specialist in Chicago, IL. This remote role involves managing client orders and providing customer support in a Managed Telecom Team. Ideal candidates will have over 5 years of telecommunications experience and strong customer service skills.

Responsibilities include coordinating orders, handling voice and data migrations, and managing telecommunications products. The position requires excellent communication and multi-tasking abilities.

Qualifications

• 5+ years of high-level experience in a telecommunications company.
• Excellent customer service and interpersonal skills.
• Advanced skills in MS Office including Excel and CRM.
• Ability to work under pressure and multi-task.
• Proactive and self-motivated.

Responsibilities

• Coordinate customer moves, adds, change, and disconnect orders.
• Voice and data migrations.
• Manage legacy telco products such as POTS, PBX, DSL.
• Handle SD-WAN, SIP, UCaaS, CCaaS, and Cloud technologies.
• Review telecom order packages and manage project installation.
• Implement projects with various telecom companies.
• Analyze and explain Telco USOCs on CSRs.
• Build inventory records in CRM.

Skills

Customer service skills

MS Office (Excel, CRM)

Ability to multi-task

Proactive attitude

Customer focused

Tools

CRM

Job description

Digital Direction is seeking a Telecom Order Specialist in Chicago, IL. This remote role involves managing client orders and providing customer support in a Managed Telecom Team. Ideal candidates will have over 5 years of telecommunications experience and strong customer service skills.

Responsibilities include coordinating orders, handling voice and data migrations, and managing telecommunications products. The position requires excellent communication and multi-tasking abilities.