Remote Technical Support Specialist - Veterinary PACS

Valsoft Corporation; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote role

Competitive benefits: medical, dental,

Vision, life, and disability coverage

401(k) program

Unlimited paid time off

Job summary

Asteris is a leader in veterinary imaging technology and part of Valsoft Corporation. We are seeking a Technical Support Representative to keep Keystone PACS running smoothly for veterinary practices, hospitals, and specialists.

You will troubleshoot installations, integrations, and connectivity issues, and provide fast, friendly support including urgent situations where patient care depends on it. You will respond to client requests via phone, email, and ticketing, troubleshoot software and

Qualifications

• 2+ years of technical support experience.
• Solid troubleshooting skills across Windows environments and networking.
• Clear, patient communication with non-technical users.
• Experience with a ticketing system.

Responsibilities

• Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly.
• Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing.
• Support installations, upgrades, and integrations with imaging modalities and practice management systems.
• Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security.
• Manage user accounts, permissions, and access.
• Document and track every issue in the ticketing system, and write clear knowledge base articles.
• Train clients on Keystone features, new releases, and best practices.
• Escalate complex issues to Development and follow through to resolution.
• Participate in an after-hours / on-call rotation for emergency support.
• Share recurring issues and client feedback to help improve the product.

Skills

Technical support experience

Troubleshooting

Windows & networking

Clear communication

Ticketing systems

Tools

Ticketing system

Remote support tools

Job description

Asteris is a leader in veterinary imaging technology and part of Valsoft Corporation. We are seeking a Technical Support Representative to keep Keystone PACS running smoothly for veterinary practices, hospitals, and specialists.

You will troubleshoot installations, integrations, and connectivity issues, and provide fast, friendly support including urgent situations where patient care depends on it. You will respond to client requests via phone, email, and ticketing, troubleshoot software and