Remote Technical Support Specialist

HME; Tallahassee (FL); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Tuition reimbursement

3 weeks paid vacation

Paid holidays

Medical coverage

Vision coverage

Dental coverage

Pet insurance

Life insurance

401K

Job summary

HME is seeking a Technical Support Representative to work 100% remotely in a call center environment. The role supports customers and installers with operation, troubleshooting, maintenance, and installation queries, in a 40-hour weekly schedule.

Employment is open to residents of AZ, FL, TX, MO, CA with relocation not provided. Responsibilities include handling incoming calls, providing installation guidance, and dispatching onsite service when needed.

Qualifications

• Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months).
• Excellent verbal and written communication.
• Proven excellent attendance history in your previous employment.
• Computer literacy in various applications including e-mail, MS Office Suite, and customer databases.
• Must have flexibility with shifts, including weekend coverage.

Responsibilities

• Answer incoming calls from customers and installers.
• Provide operation, troubleshooting, maintenance, and installation support.
• Promote and maintain positive customer relations.
• Provide troubleshooting and repair support to installers and customers over the telephone.
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities.
• Administer service programs to effectively correct service issues.
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting.
• Prepare and maintain daily logs and records.
• Identify and make recommendations for product improvement.
• Training will be provided.

Skills

Customer service

Troubleshooting

Communication

Attendance

MS Office

Email literacy

Tools

MS Office Suite

CRM systems

Job description

HME is seeking a Technical Support Representative to work 100% remotely in a call center environment. The role supports customers and installers with operation, troubleshooting, maintenance, and installation queries, in a 40-hour weekly schedule.

Employment is open to residents of AZ, FL, TX, MO, CA with relocation not provided. Responsibilities include handling incoming calls, providing installation guidance, and dispatching onsite service when needed.