Remote Technical Support Operations Lead

Orb Group; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

12 paid holidays per year

401k Retirement Plan

Medical, Dental, Vision & Life Insurance

Flexible Vacation

Up to 16 weeks paid parental leave

Job summary

Orb Group is looking for a Technical Support Operations Lead to drive operational excellence across the Technical Support organization. The candidate will oversee support operations, ensuring efficiency and client satisfaction through continuous improvement initiatives.

The successful applicant will have strong leadership and project management skills, along with a minimum of 5 years of relevant experience. This remote role requires flexibility across time zones and includes comprehensive benefits such as medical insurance and a 401k plan.

Qualifications

• 5+ years of experience in technical or support operations.
• Proven ability to drive accountability and deliver operational improvements.
• Familiarity with broadcast and media workflows is preferred.

Responsibilities

• Lead operational cadence for technical support meetings.
• Ensure clear ownership and timely delivery of operational commitments.
• Improve operational reporting and data governance.

Skills

Technical project leadership

Stakeholder management

Operational excellence

Problem-solving

Client relationship management

Education

Bachelor’s degree in technical or related field

Tools

Ticketing systems

Job description

Orb Group is looking for a Technical Support Operations Lead to drive operational excellence across the Technical Support organization. The candidate will oversee support operations, ensuring efficiency and client satisfaction through continuous improvement initiatives.

The successful applicant will have strong leadership and project management skills, along with a minimum of 5 years of relevant experience. This remote role requires flexibility across time zones and includes comprehensive benefits such as medical insurance and a 401k plan.