Remote Technical Support Engineer - Enterprise Automation

JAMS Scheduler; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Remote work

Competitive benefits

401k

Flexible PTO

Paid holidays

Job summary

JAMS Scheduler is seeking a highly skilled Technical Support Engineer to deliver exceptional enterprise workload automation support. You will diagnose and resolve complex issues, collaborate with engineering for escalations, and assist during the sales cycle to tailor client solutions.

Strong scripting and problem-solving skills are essential in a dynamic environment. The role includes on-call rotations and after-hours support, with tasks spanning migrations, environment analysis, and data

Qualifications

• Minimum 4+ years in a technical support role with direct customer interaction.
• Strong diagnostic and troubleshooting abilities in enterprise environments.
• Experience with data migrations and system integrations.
• Scripting proficiency in PowerShell, Bash, and Python.
• Familiarity with Windows and Linux operating systems and SQL queries.
• Experience with ticketing and monitoring tools; clear client communication.

Responsibilities

• Respond to and resolve technical support tickets within defined SLAs.
• Diagnose and troubleshoot complex issues in workload automation and integrations.
• Analyze and reconcile environmental data during migrations.
• Maintain data integrity when source/target platforms have partial compatibility.
• Perform root cause analysis and implement preventive measures.
• Collaborate with development for bug escalations and issue resolution.
• Participate in on-call rotations for after-hours support.
• Automate routine tasks with scripts and contribute to knowledge base.
• Monitor system performance and communicate findings to clients clearly.
• Assist with solution engineering or product demos as needed.

Skills

Technical support

Diagnostics troubleshooting

SLA management

Communication

Incident management

Time management

Tools

PowerShell

Bash

Python

ServiceNow

Jira

Windows

Linux

Job description

JAMS Scheduler is seeking a highly skilled Technical Support Engineer to deliver exceptional enterprise workload automation support. You will diagnose and resolve complex issues, collaborate with engineering for escalations, and assist during the sales cycle to tailor client solutions.

Strong scripting and problem-solving skills are essential in a dynamic environment. The role includes on-call rotations and after-hours support, with tasks spanning migrations, environment analysis, and data