Remote Technical Support Engineer – Defense Simulation

Booz Allen Hamilton; Fayetteville (NC); On-site; USD 69,000 - 158,000; Full time

Job summary

Booz Allen Hamilton is seeking a Technical Support Engineer to operate and maintain simulators and training networks for defense applications. You will join an agile Scrum team, perform daily checks on local and outstation systems, and support live, virtual, and constructive training environments.

Responsibilities include troubleshooting, deployment, and configuration management to keep geographically dispersed systems compliant with training requirements, while collaborating with engineers,

Qualifications

• Experience working on complex networked distributed systems.
• Experience with Microsoft Windows and Linux Operating systems.
• Experience supporting and collaborating with DoD operational personnel.
• Ability to troubleshoot and resolve issues with basic network and operating systems.
• Ability to create technical documentation.
• Ability to travel up to 20% of the time.
• TS/SCI clearance
• HS diploma or GED
• Security+ Certification

Responsibilities

• Maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units.
• Manage the network, maintaining an Authority to Operate (ATO), improving system design and architecture, Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software releases and deployment, new features, and innovation.
• Aiding and training DoD personnel; provide robust operational training to military personnel.
• Perform day-to-day operational checks for local air and ground simulation systems, and multiple outstation systems, and conduct preventative maintenance on simulators and associated systems.
• Support training in live, virtual, and constructive environments; develop configuration management processes for geographically separated systems to stay compliant with training requirements.
• Operate the virtual environment to facilitate large-scale training exercises; identify and track deficiencies to improve system functionality; build and install new simulators and networks.
• Work on an Agile Scrum team with daily communication; demonstrate troubleshooting flexibility and growth opportunities within the program.

Skills

Distributed systems

Windows & Linux

DoD collaboration

Networking troubleshooting

Technical documentation

Travel up to 20%

TS/SCI clearance

HS diploma or GED

Security+ Certification

Education

HS diploma or GED

Tools

ACAS

IG/CGF (MACE/VRSG)

Job description

Booz Allen Hamilton is seeking a Technical Support Engineer to operate and maintain simulators and training networks for defense applications. You will join an agile Scrum team, perform daily checks on local and outstation systems, and support live, virtual, and constructive training environments.

Responsibilities include troubleshooting, deployment, and configuration management to keep geographically dispersed systems compliant with training requirements, while collaborating with engineers,