Remote - Tech & Sales Representative

Teleperformance USA; Wyoming; Remote; USD 35,000 - 55,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve technical questions related to high-speed internet services and devices, deliver first-call resolution where possible, and maintain accurate tickets.

Join a diverse team and contribute to a culture that values service excellence and career growth.

Qualifications

• Must be 18 years of age or older.
• HS Diploma or equivalent is required.
• Comfort with desktop computer systems and software.
• Proven verbal and written communication skills.
• Familiarity with PCs, operating systems, software, and terminology.
• Demonstrated problem solving abilities.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide frontline, first level technical support for consumers.
• Support client-specific high speed internet services delivering a great customer experience.
• Resolve technical problems in a fast paced, customer-facing environment.
• Troubleshoot issues with client service and device-specific problems including connectivity.
• Assist with client-specific troubleshooting and resolution techniques as needed.
• Deliver in-scope support for internet service and connectivity across OS, PC, and browser configurations.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call when possible.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Maintain a patient, courteous, and friendly attitude with customers.
• Uphold a positive, proactive approach and adhere to TP policies.
• Address problems in a timely manner and complete assignments within stated timeframes.
• Adhere to all work schedules and shifts as directed.

Skills

Oral and written communication

Problem solving

Multitasking

Independent work

Desktop computer proficiency

Education

HS Diploma or equivalent

Job description

Category : Customer Service/Support

As a Technology Technical Support Specialist , you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers .

Your Responsibilities

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

• Provide front line, first level, technical assistance for consumers

• Supporting Client specific high speed internet services delivering an exceptional customer experience

• Resolve technical problems, within a fast paced, customer facing environment

• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.

• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.

• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.

• Demonstrate advanced product knowledge and he ability to solve customer issues.

• Resolve customer issues on the first call as frequently as possible.

• Open and manage trouble ticket system for user issues, Data Network, OS issues.

• Be patient, courteous and friendly with customers at all times.

• Demonstrate a positive attitude.

• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.

• Adhere to all work schedule assignments.

• Abide by and support management directives and adhere to all TP policies.

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications:

• What We’re Looking for

• Over 18 years of age What We Prefer

• HS Diploma or equivalent

• Comfort with desktop computer system

• Proven oral & written communication skills

• Familiarity with personal computers, operating systems, software, and computer terminology

• Demonstrated problem solving skills

• Ability to work independently and multi-task

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

• Communication: Outstanding communication, listening, and analytical skills.

• Organizational Skills: Strong organizational and problem-solving skills.

• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

• Internet Requirements:

• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).

• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

• Proof of internet speed required