Remote Team Lead - Customer Service & Operations

Firstsource Healthcare; United States; Remote; USD 52,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Work from home

Job summary

FirstSource Healthcare is hiring a Team Lead for full-time work-from-home roles in the United States. You will inspire and manage a team of customer service staff, drive daily operations, and ensure exceptional guest experiences and event execution.

Strong coaching and communication skills are essential to sustain high KPI performance. The role emphasizes supervision of 12-20 associates, training, and cross-department collaboration with HR and administration to ensure policies and compliance are

Qualifications

• Excellent knowledge of MS Office and especially Excel.
• Preferred: Min 1 year as Process leader/TE.
• 2 years Undergraduate/Graduate of a 4 year college course.

Responsibilities

• Lead a team of 12-20 customer service associates and drive KPI/SLA performance.
• Supervise activities to ensure prompt, courteous, accurate responses.
• Coach and provide feedback to improve team performance.
• Organize training programs and weekly team meetings.
• Partner with HR and admin to resolve policies and compliance issues.
• Manage scheduling, attrition, and overtime to minimize disruption.

Skills

Team leadership

Performance metrics

Coaching & mentoring

Communication

Problem solving

Planning & organization

Data analysis

Call center ops

Education

4-year college course

Undergraduate or graduate

Tools

MS Office

Excel

Job description

FirstSource Healthcare is hiring a Team Lead for full-time work-from-home roles in the United States. You will inspire and manage a team of customer service staff, drive daily operations, and ensure exceptional guest experiences and event execution.

Strong coaching and communication skills are essential to sustain high KPI performance. The role emphasizes supervision of 12-20 associates, training, and cross-department collaboration with HR and administration to ensure policies and compliance are