Remote Tax Return Specialist

Intuit, Inc.; Canonsburg (Washington County); Remote; USD 26,000 - 39,000; Part time

Job summary

Intuit, Inc. is seeking a tax professional for a virtual, customer-facing role focused on guiding customers through TurboTax to complete federal and state returns.

You will provide tax explanations, perform full-service returns where needed, and answer software questions using clear, everyday language. The role requires 2+ years of recent individual tax preparation experience, PTIN, and ability to work at least 20 hours weekly.

Qualifications

• 2+ years of recent experience preparing federal and state individual 1040 returns for at least 30 clients per season using commercial tax software.
• Must possess or be able to obtain related state licenses, certificates, permits, or bonds.
• Active PTIN required.
• Knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Strong customer service skills for video and audio interactions.

Responsibilities

• This is a virtual, customer-facing role using video software to interact with customers.
• Provide tax advice, full service return preparation and signature, and product inquiries.
• Create high quality customer interactions with empathy and tax expertise.
• Reference government sites and resources to deliver accurate answers in plain language.
• Document customer interactions and meet KPI metrics and goals.
• Complete required training and development as determined by the business.

Skills

Tax preparation

Communication skills

Customer service

Video/Audio tool proficiency

Bilingual English/Spanish

Tools

TurboTax

Smartlook

Job description

Intuit, Inc. is seeking a tax professional for a virtual, customer-facing role focused on guiding customers through TurboTax to complete federal and state returns.

You will provide tax explanations, perform full-service returns where needed, and answer software questions using clear, everyday language. The role requires 2+ years of recent individual tax preparation experience, PTIN, and ability to work at least 20 hours weekly.