Remote Switchboard & Customer Communications Specialist

Skill; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading communications firm is looking for a communications specialist based in Kohler, Wisconsin. In this remote role, you will be the first point of contact for customers, ensuring exceptional service through effective communication and efficient call management. The ideal candidate must have a strong remote work background, excellent communication skills, and a quiet workspace equipped with reliable internet. This position offers access to comprehensive benefits and a supportive working environment.

Benefits

Subsidized health, vision, and dental plans

Paid sick leave

Retirement plans with a match

Qualifications

• Proven ability to work effectively in a remote environment.
• Excellent spelling and verbal communication skills.
• Typing speed of at least 30 words per minute.
• Possession of a dedicated, quiet, and ergonomically designed home workspace.

Responsibilities

• Answer and transfer customer calls to appropriate departments.
• Provide exceptional customer experience on every call.
• Log work hours accurately from network login to log off.
• Maintain a reliable high-speed cable internet connection.

Skills

Effective communication

Remote work efficiency

Customer service

Computer literacy

Typing speed

Job description

A leading communications firm is looking for a communications specialist based in Kohler, Wisconsin. In this remote role, you will be the first point of contact for customers, ensuring exceptional service through effective communication and efficient call management. The ideal candidate must have a strong remote work background, excellent communication skills, and a quiet workspace equipped with reliable internet. This position offers access to comprehensive benefits and a supportive working environment.