Remote Support Technician

FAAC Group; Columbus (OH); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in parking and access control solutions seeks a Technical Support Specialist in Columbus, Ohio. This role involves providing remote maintenance and support for systems, troubleshooting technical issues, and ensuring excellent client service. Candidates should possess strong communication skills, technical proficiency, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong background in computer technology, networks, and electronics.
• Must have a valid driver's license and be open to occasional local travel.

Responsibilities

• Provide remote service and maintenance for parking and access control hardware.
• Troubleshoot and resolve issues using knowledge of electronics and firmware.
• Participate in 24/7 on-call coverage for emergency support calls.

Skills

Communication

Customer Service

Technical Support

Troubleshooting

Multitasking

Tools

Microsoft SQL Server

Microsoft IIS

Active Directory

Relay Logic

Job description

Responsibilities & Duties

• Technical Support & Maintenance
• Provide remote service and maintenance for parking and access control hardware and software
• Perform server setup, software configuration, and support for new system installations
• Deliver support for multiple proprietary and third-party product lines
• Troubleshoot and resolve issues using knowledge of electronics, firmware, relay logic, and I/O systems
• Customer Service & Communication
• Work directly with clients and field technicians via phone, email, and video calls
• Maintain a high level of professionalism and customer service in all interactions
• Provide light user training and support as needed
• Software & Network Operations
• Support and maintain Microsoft SQL Server databases
• Work with Microsoft operating systems, IIS web-based applications, networking, and Active Directory
• Troubleshoot software and hardware communications issues across systems
• Manage multiple client issues and product lines simultaneously
• On-Call & Rotational Responsibilities
• Participate in 24/7 on-call coverage for after-hours, weekends, and holidays as scheduled
• Respond quickly to emergency support calls with effective troubleshooting and resolution
  
  

Qualifications And Skills

• Excellent verbal and written communication skills
• Outstanding customer service and client-facing abilities
• Proficiency with proprietary software and web-based (IIS) applications
• Strong background in computer technology, networks, and electronics
  
  

Knowledge Of

• Microsoft SQL Server and database maintenance
• Microsoft operating systems
• Microsoft networking and Active Directory
• Mechanical hardware (a plus)
• Relay logic, firmware, inputs/outputs
• Ability to multitask across clients, tickets, and systems
• Light training skills for end users
• Must have a valid driver’s license and be open to occasional local travel
• Electronics or mechanical experience is a plus
  
  

Preferred Certifications

• MS A+ Certification
• MSDE Certification