Remote Support Engineer

Frontier Technology Inc.; Torrance (CA); Remote; USD 57,000 - 89,000; Full time

Job summary

An established industry player is seeking a Remote Support Engineer to provide exceptional technical assistance to clients in dynamic environments. This role involves troubleshooting hardware and software issues, recommending improvements, and ensuring customer satisfaction through effective communication. The ideal candidate will possess strong problem-solving skills and a professional demeanor, thriving in a collaborative atmosphere. Join a forward-thinking company that values your contributions and offers a competitive compensation package, tailored to your experience and qualifications.

Qualifications

• 1-5 years of experience in IT or customer service is required.
• Strong troubleshooting and critical thinking skills are essential.

Responsibilities

• Provide technical assistance with computer hardware and software.
• Resolve issues for clients via phone, in person, or electronically.

Skills

Technical Assistance

Troubleshooting

Communication Skills

Customer Service

Critical Thinking

Education

1 - 5 years' experience in IT

Experience in Customer Service

Tools

Windows Server

Microsoft Active Directory

Microsoft SharePoint

VMware

Microsoft Office

Job description

Remote Support Engineer

ID

2025-6538

Category

IT

Type

Regular Full-Time

Location : Location

US-CA-Torrance

Telecommute

No

Clearance Requirements

No clearance

Overview

FTI Services provides cost-effective computer support, network design and implementation, and software solutions to businesses of all sizes. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you! This person will support customers based out of our Torrance, CA.

Responsibilities

Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Responsible for use of company or own vehicle for transportation of company equipment to and from various customer locations.

Education/Qualifications

• 1 - 5 years' experience in IT, customer service, or other related fields
• Ability to communicate clearly and concisely. Excellent written communication skills are essential to success.
• Familiarity with the following hardware/software platforms:
• Windows Server Platform
• Microsoft Active Directory Platform
• Microsoft Active Directory Platform
• Microsoft SharePoint Server
• VMware / Hyper-V Virtualization Platform
• Microsoft Office Applications
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

For this role, the compensation range for candidates in California is ($57k-$89k) . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. FTI has a location based compensation structure; there may be a different range for candidates in other locations.

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