REMOTE - Supervisor II, HR

Ross Stores, Inc.; Dublin (CA); Remote; USD 90,000 - 120,000; Full time

Job summary

Ross Stores, Inc. is seeking a senior HR operations professional to lead daily HR case management and team operations. You will ensure compliant, timely LOA services in line with policies, collaborating with cross-functional HR teams, vendors, and partners.

Responsibilities include managing staff, monitoring workloads, analytics-driven coaching, and driving process improvements while maintaining strong client service and documentation standards.

Qualifications

• 2-3 years HR experience (specialist level may be needed).
• 1-2 years supervising employees.
• Ability to spot trends via data and suggest process improvements.
• Proficient in Outlook, Excel, Word and PowerPoint; familiarity with case management systems.
• Highly organized with ability to plan and prioritize in a fast-paced, high-volume environment.

Responsibilities

• Lead daily HR case management and team operations.
• Monitor case load, audits for quality, and real-time administration.
• Provide feedback and training to direct reports using development programs and reviews.
• Use analytics to coach the team and influence outcomes.
• Ensure timely delivery of key processes and keep documentation current.
• Collaborate with HR partners to meet service level expectations and drive improvements.
• Make recommendations on hiring, performance, and disciplinary actions as needed.
• Participate in group projects and other duties as assigned.

Skills

Team leadership

Talent development

Collaboration

Communication

Accountability

Decision making

Problem solving

Education

Bachelor's degree in HR or related field

Tools

Outlook

Excel

Word

PowerPoint

Case management systems

Job description

GENERAL PURPOSE

Reporting to the Director of HR Services, this role is responsible for leading and coordinating the daily administration of HR case management and team operations. The position ensures the efficient, timely, and compliant delivery of HR LOA services in alignment with company policies and regulatory requirements. This role collaborates closely with cross-functional HR teams, vendors, and operational partners to drive service excellence and continuous improvement.

Reporting to the Director of HR Services, this role is responsible for leading and coordinating the daily administration of HR case management and team operations. The position ensures the efficient, timely, and compliant delivery of HR LOA services in alignment with company policies and regulatory requirements. This role collaborates closely with cross-functional HR teams, vendors, and operational partners to drive service excellence and continuous improvement.

Essential Functions

• Manage all staff by supporting day-to-day operations to include: Monitoring case load, audits to ensure quality and accuracy, real time administration, prioritizing and problem solving.
• Inspire and motivate direct reports daily through high case count and critical incidents.
• Establish and maintain consistent and productive routines around recognition, ongoing learning / development, recruitment, communication, process improvement, and progress toward annual goals.
• Use of analytics to coach team and influence outcomes.
• Provide consistent and meaningful feedback and training for direct reports to include use of company sponsored development programs, Focal Reviews, recognition and accountability for underperformance.
• Demonstrates urgency in researching escalated issues and partnering with clients with timely outcomes.
• Ensures timely and accurate delivery of key processes; keep process documentation up to date.
• Proactively works with key partners to inform, collaborate, problem solve and meet service level expectations.
• Actively solicits feedback from clients to validate service levels and process improve.
• Consults and makes recommendations for process improvement to the HR Leadership team regarding trends, efficiencies, and operational issues.
• Makes recommendations to manager and occasionally makes decisions regarding hiring, performance and disciplinary action of Associates.
• Participates in group projects and other duties as assigned.

COMPETENCIES

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes
• Organizational Agility
• Technical Competence/Expertise
• Drives Results
• Managing & Measuring Work
• Customer Service
• Decision Making
• Solution based Problem Solving

Qualifications & Special Skills Required

• 2-3 years Human Resources experience (specialist experience may be necessary)
• 1-2 years’ experience of directly supervising employees
• Ability to spot trends through use of data and effectively articulate suggestions to process improve
• Proficient in Outlook, Excel, Word and PowerPoint, Case Management systems
• Highly organized with ability to plan and prioritize in fast paced environment with high case count and frequent exposure to critical incidents

EDUCATION / CERTIFICATIONS

• Bachelor's Degree in Human Resources Management or related business degree preferred

Physical Requirements

Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

This position may be performed remotely anywhere within the United States except it cannot be performed in the State of Colorado and New York City.

Supervisory Responsibilities

• HR Coordinators
• HR Representatives and Sr. HR Representatives
• HR Specialists and Sr. HR Specialists