Remote Subrogation Specialist: Recoveries & Liens Expert

Humana Inc; Hartford (CT); Remote; USD 59,000 - 68,000; Full time

Benefits offered by this job

Remote work

Bi-weekly internet stipend (CA, IL, MT

Internet/Home office equipment support

Job summary

Humana Inc. is seeking a Subrogation Professional 2 to investigate accident and claim events to determine Humana's potential recovery rights. You will gather information from members, providers, adjusters, attorneys, and other parties, review payments, and manage liens with negotiation as needed.

The role is remote with occasional travel to Humana offices for training or meetings; typical hours are Monday–Friday in the home time zone. Strong communication and multitasking skills are essential.

Qualifications

• 2+ years of subrogation claims handling experience in healthcare, property and casualty, or worker's compensation insurance
• 2+ years phone customer service experience dealing with escalated situations involving attorneys, providers, and/or members etc.
• Microsoft Office proficiency — ability to create forms, reports, and documents in Word and Excel
• Experience multitasking within several computer systems throughout the day
• Basic proficiency with computers, email, phone systems, and data entry
• Strong verbal and written communication skills

Responsibilities

• Review new accident, injury, or claim events to determine subrogation applicability
• Contact members, providers, adjusters, attorneys, and other involved parties by phone or email to gather claim details
• Investigate facts of the accident or claim (what happened, date/location, fault, all parties, insurance)
• Create, update, and maintain liens based on eligible paid claims
• Negotiate lien repayment amounts with attorneys or other parties as needed
• Document all conversations and actions thoroughly in the appropriate systems
• Balance daily workload and maintain productivity, quality, and recovery expectations
• Work independently with guidance when needed

Skills

Subrogation claims

Phone customer service

Microsoft Office

Multitasking

Computers & data entry

Verbal & written communication

Education

Undergraduate degree

Job description

Humana Inc. is seeking a Subrogation Professional 2 to investigate accident and claim events to determine Humana's potential recovery rights. You will gather information from members, providers, adjusters, attorneys, and other parties, review payments, and manage liens with negotiation as needed.

The role is remote with occasional travel to Humana offices for training or meetings; typical hours are Monday–Friday in the home time zone. Strong communication and multitasking skills are essential.