Remote Student Success Coach - Help Students Thrive

American-College-of-Educatio; United States; Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401k with employer match

Paid parental leave

Generous PTO

Employee recognition programs

Job summary

American College of Education seeks a Student Success Coach to provide student support from enrollment through graduation. You will collaborate with Enrollment, Admissions, Registration, and Academics to address questions and ensure success across the student life-cycle.

Role is remote-friendly with defined hours and a starting hourly rate of $23.07 plus an annual bonus. You will work with ACE email and the MyACE Portal to guide students and resolve technology challenges, maintaining proactive

Qualifications

• A Bachelor’s degree is required.
• Customer service experience required.
• Excellent presentation skills both verbal and written.
• Ability to develop professional rapport with students.
• Ability to multi-task and meet deadlines; displays a high level of accuracy.
• Knowledge of MS Office: Word, Excel, and Outlook.

Responsibilities

• Provides student support throughout the student life cycle from Enrollment through Graduation.
• Provides technical support associated with MyACE Portal, Canvas, ACE email, and the ACE mobile app.
• Assists students with technology-related challenges and offers resources for further assistance.
• Accountable for onboarding activities for new and re-entry students.
• Directs students to financing options and assists with finance/payment related questions.
• Maintains proactive contact strategies with individual students to assist them with strategies for success at ACE.
• Responds to inbound student inquiries immediately and provides assistance to students with any program or success related questions or challenges.
• Maintains knowledge of programs offered, policies and processes to support the student life-cycle.
• Manages at-risk students and provides outreach and support.
• Accountable for the expectations outlined in the Student Success Coach Expectation Policy.

Skills

Self-motivation

Communication

Time management

Teamwork

Attention to detail

Education

Bachelor’s degree

Tools

MS Office

Job description

American College of Education seeks a Student Success Coach to provide student support from enrollment through graduation. You will collaborate with Enrollment, Admissions, Registration, and Academics to address questions and ensure success across the student life-cycle.

Role is remote-friendly with defined hours and a starting hourly rate of $23.07 plus an annual bonus. You will work with ACE email and the MyACE Portal to guide students and resolve technology challenges, maintaining proactive