Remote Student Advisor — Bilingual EN/Mandarin

Think Academy US; United States; Remote; USD 22,730 - 32,373; Full time

Job summary

An international education firm is seeking a remote Student Advisor to provide course consultations and excellent customer service. Candidates should be bilingual in English and Mandarin, with a bachelor's degree required. Responsibilities include managing course enrollments and assisting with student needs. The role emphasizes customer service skills and a passion for education.

Qualifications

• Strong interest in education-related fields.
• Quick to learn the basic knowledge required for work.
• Strong sense of responsibility and meticulous in work.
• 1–3 years of experience in education-related customer service is a plus.

Responsibilities

• Enroll trial courses for clients and set up new classes.
• Manage student transfers and process refunds.
• Recommend classes based on students' progress.

Skills

Customer service orientation

Fluent in English

Fluent in Mandarin

Communication skills

Problem-solving skills

Education

Bachelor's degree or above

Job description

Remote

Location: Remote

Job Type: Full-Time Contractor (40 Hours Per Week)

Pay Range: $20/hour (Base) +$20/per successful long-term class conversion (Bonus)

About Think Academy:

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010. https://en.100tal.com/

Think Academy , the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019). https://www.thinkacademy.ca/

About the Role:

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

JobResponsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Job Qualifications:

• Bachelor's degree or above, has strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• 1–3 years of experience in the education-related customer service field is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is Required.

Working hours reference:

• Eastern Time: Wednesday to Sunday 2PM-10PM

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone

Country *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Are you authorized to work in the United States? * Select...

Are you able to work the following fixed schedule: Wednesday to Sunday, 2:00 PM–10:00 PM (Eastern Time), totaling 40 hours per week? * Select...

Are you able to read, write, and speak Mandarin fluently? * Select...

Privacy Notice for California Candidates * Select...

Think Academy International Education Inc. and its affiliates (hereinafter as “Think Academy,” “Us,” “our,” “We”) takes your privacy seriously, and we are committed to handling personal data in compliance with applicable law. We use various security technologies and procedures to protect your personal information from unauthorized access. This privacy notice explains what personal data Think Academy collects, how we use the information, to whom we share the data with, and the rights you have for the collected data. You may find other details regarding our privacy policy in the employee handbook.

This notice applies to the collecting and using of your personal information as an employee, candidate or as a contractor. It does not apply to your use of Think Academy product or service as a consumer.

Collection and Use of Your Personal Information

The categories of information we collect and the usage for such data are outlined below:

• Name and Identification Information: Your first and last name, your phone number, address and personal email address. The information is used to verify your information and to reach out to you for career opportunity details, and for other legitimate business purposes.
• Background Information: your previous employment history, academic and professional qualification, and with your written approval, we may verify such information and conduct criminal background check through our third-party vendors. The information is collected to verify your background information to the extent permitted by law, and to provide Think Academy career opportunities and for other legitimate business purposes.
• Immigration and other related information. The information is used to verify your employment eligibility.
• Information needed to understand and assess accommodation requests regarding potential disabilities or other health conditions; and other information you provided to us. The information is collected to provide necessary accommodations

How We Collect Your Information

• Information You Provide The information we collect is usually volunteered or provided by you. For example, the information provided during your job application and/or insurance enrollment process and the information you disclosed during your work with.
• Information Collected from Third Party. We may collect information through job posting platforms such as Indeed, LinkedIn, CareerBuilder, Glassdoor and our third-party recruiters. We may also collect your personal information through social media accounts, such as your Facebook and WeChat

Change of Usage

We will use your personal information for the purposes stated in this notice or such purposes as may be reasonably compatible with the original purpose for which it was collected. If we materially change the usage of your personal information, we’ll provide you with a written notice regarding such changes.

Share of Your Personal Information

Think Academy may share your personal information with our third-party partners to carry out the purposes stated in this notice. Your information may also be disclosed to government authorities, law enforcement, or courts pursuant to a lawfully issued court order, subpoena, or similar request.

We may share your personal information with our subsidiaries or affiliates. We may share your data with a third party pursuant to a merger, acquisition, consolidation, reorganization, or sale of assets or in the event of bankruptcy or dissolution. We may share your information with professional advisors such as accountants, auditors, lawyers, bankers, insurers or other professionals in the course of their provision of services to us. This Notice does not address, and we are not responsible for, the practices of any third parties, which have their own rules for how they collect and use your personal information. Our links to third party websites or services are not endorsements.

• Not Intended to be Employment Contract

This notice is not intended to create any contract for employment, for any benefit, or for specific treatment. Nothing in this notice should be interpreted to hinge Think Academy's ability to process employee’s personal information for law compliance purposes or for investigating alleged misconduct or violations of company policy or law.

• Changes to this Privacy Notice

Think Academy reserves the right to update this privacy notice from time to time. If we materially change the usage of the collected information, we’ll notify you of such change using reasonable efforts.

• Contact Us

If you have any questions or requests regarding the personal information we collected, please contact us at [e-mail] or send your request to:

ATTN: Think Academy Privacy