REMOTE- Specialist, Loan Servicing Special Loans

Carrington; Boise (ID); Remote; USD 26,000 - 32,000; Full time

Job summary

Carrington Mortgage Services is seeking a detail-oriented specialist to support special loan products (modifications, ARM loans, SCRA adjustments, assumptions) from a remote home office. The role focuses on ensuring documentation accuracy and compliant processing of loans in our servicing portfolio.

You'll review and update ARM contracts, index data, and payment-change notices, collaborate with Home Retention and Loss Mitigation teams, and help identify SCRA protections.

Qualifications

• Familiarity with special loan product types and documentation.
• Intermediate skills in Microsoft Word and Excel required.
• One (1) to two (2) years’ mortgage servicing experience; one year with special loan types preferred.

Responsibilities

• Review service release loans to ensure proper documentation prior to being released.
• Maintain ARM contracts, indices and balloon plans, if not available in the system.
• Audit pending payment changes to ensure system and future payment change notifications are accurate.
• Assist other CMS departments with special loan-related inquiries and loss mitigation support.
• Identify loans meeting SCRA protection and process related letters.

Skills

Familiarity with special loan products

Ability to understand and communicate;

Decision making with impact

Time management

Oral communication

Education

High school diploma or equivalent

Some college

Tools

Microsoft Word

Microsoft Excel

Job description

Come join our amazing team and work remotely from home!

JOB SUMMARY:

Provide ongoing support for special loan products (i.e. loan modifications, ARM loans, SCRA adjustments, assumptions, etc.) originated by the Mortgage Lending Division and loans acquired through acquisition. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved starting pay range for this role is $19-$23 per hour.

WHAT YOU’LL DO

• Review of service release loans to ensure proper documentation prior to being released.

• Review and maintain adjustable-rate mortgage (“ARM”) contracts, indexes (i.e., Treasury, SOFR, etc.) and balloon plans, if not available in the system.

• Audit pending payment changes to ensure system and future payment change notifications are accurate.

• Assist other CMS departments with special loan-related inquiries such as supporting Home Retention/Loss Mitigation with modification-related issues.

• Audit the entire loan servicing portfolio to identify new loans that meet the requirements for Service Members Civil Relief Act (“SCRA”) protection and send coverage accepted or denied letter as appropriate.

• Conducts research to determine compliance with the SCRA protection benefits and updates the servicing system accordingly.

• Maintain the daily index values and populates ARM indices into the servicing system to ensure proper payment calculations included in the payment change notifications.

• Follow up with mortgage lending division to determine if assumption package was approved and updates need to be made.

• Run scripts for loans with modifications finalized by Loss Mitigation, ensure the updates are completed, and assist with any corrections requested by department once complete.

• Responsible for updating data fields in the servicing system for compliance and changes needed to all types of special loans.

• Receive and process partial releases, subordinations, easements, eminent domains, and oil and gas leases requests. Obtain necessary approvals throughout processes and send approval/denial letters upon decision.

• Receive and draft recast requests and agreements and obtaining necessary approvals. Ensuring documents are signed, notarized, executed and wire is received in a timely manner.

• Performs research and makes accurate and timely system changes in response to requests from investors, customers, or employees from other departments.

• Assist acquisitions team with validations for newly acquired loans as needed.

• Review HAMP modifications for principal reduction, borrower incentives and recast eligibility, and makes system changes as needed.

• Monitor, review and complete all buydown processes for loans acquired by CMS.

• Identify potential updates or gaps in the department’s policies and procedures and provide recommendations to department management.

• Perform other duties as assigned.

WHAT YOU’LL NEEED

• Familiarity with special loan product types and documentation.

• Intermediate skills in Microsoft Word and Excel required.

• Intermediate industry-related experience preferred.

• Ability to understand, remember, and communicate routine, factual information.

• Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.

• Ability to organize and prioritize own work schedule on short-term basis (longer than one month).

• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.

• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

• High school diploma or equivalent required; some college preferred.

• One (1) to two (2) years’ mortgage servicing experience.

• One year experience with special loan product types or mortgage documentation preferred.

OUR COMPANY:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

WHAT WE OFFER:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org .

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Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Carrington Mortgage Services is a fully integrated mortgage company with mortgage lending and servicing operations and an affiliated real estate brokerage. We are part of Carrington Holding Company, LLC , which owns and operates multiple businesses that cover virtually every aspect of single family residential real estate transactions.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.