Remote Social Media Engagement & Content Specialist

Merkle Italia; Michigan; Hybrid; USD 41,320,000 - 49,084,000; Full time

Benefits offered by this job

Sick time

Paid time off

Medical benefits

Dental benefits

Vision benefits

Remote work

Job summary

Dentsu is seeking a US-based Content Specialist focused on social media moderation and engagement. This remote role supports global brands from Michigan time zones, delivering on-brand responses and compelling posts while maintaining community safety and policy alignment.

You will adapt tone for diverse audiences, work across multiple platforms, and collaborate with internal teams to identify trends and opportunities. The position is fully remote with flexible shifts.

Qualifications

• Strong written communication skills in English and cultural awareness.
• Experience managing social platforms, especially moderating and engaging.
• Ability to write for brands and adapt tone for different audiences.

Responsibilities

• Moderating and responding to comments across client social channels with brand voice.
• Writing thoughtful content to spark conversations and drive engagement.
• Ensuring online communities are safe and align with guidelines.
• Escalating issues, insights, or trends to internal teams as needed.
• Becoming an extension of clients’ brands, understanding strategy, tone, and audience.

Skills

Written English

Social media management

Brand voice writing

Engagement strategy

Customer service

Tools

Facebook

Job description

Dentsu is seeking a US-based Content Specialist focused on social media moderation and engagement. This remote role supports global brands from Michigan time zones, delivering on-brand responses and compelling posts while maintaining community safety and policy alignment.

You will adapt tone for diverse audiences, work across multiple platforms, and collaborate with internal teams to identify trends and opportunities. The position is fully remote with flexible shifts.