Remote SMB Account Associate I: Retention & Growth

WM; Lansing (MI); Remote; USD 28,000 - 29,000; Full time

Job summary

WM's Account Associate I (AA) serves as a key contact for Small/Medium business customers. Working in a team-based queue, the AA focuses on retaining and growing the team's book of business by managing inbound calls and proactive outreach to secure updated contracts and prevent cancellations.

Responsibilities include clear, persuasive communication; using CRM and pricing tools; and navigating multiple systems to document customer interactions.

Qualifications

• High School Diploma or GED (accredited)
• 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component

Responsibilities

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Skills

Account management

Inside sales

Customer service with sales

Education

High School Diploma or GED

Tools

Salesforce.com

Pricing Tools

Job description

WM's Account Associate I (AA) serves as a key contact for Small/Medium business customers. Working in a team-based queue, the AA focuses on retaining and growing the team's book of business by managing inbound calls and proactive outreach to secure updated contracts and prevent cancellations.

Responsibilities include clear, persuasive communication; using CRM and pricing tools; and navigating multiple systems to document customer interactions.