Remote Service Technician — Install, Service & Train

Restaurant Technologies; City of Rochester (NY); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Zero-premium medical for single

Dental & Vision insurance

401k with matching up to 4.5%

Paid time off and holidays

Referral programs

Job summary

Restaurant Technologies is hiring a Service Technician for a remote location. The ideal candidate will live in the Syracuse, NY area and/or surrounding area, and may travel to customer sites to install and service equipment in the food-service industry.

You will train customers, troubleshoot, and perform routine maintenance for existing clients while ensuring safety, quality, and prompt service. The main RTI Depot is located in Rochester, NY 14615, with shifts and overtime opportunities

Qualifications

• Must be 21 years of age with a valid driver’s license
• High School Diploma or Equivalent
• This position requires the operation of a DOT-regulated vehicle, and candidates will be subject to passing a DOT-mandated pre-employment drug test.
• Ability to work within a team environment
• Ability to problem solve customer issues for installation and service
• Ability to perform basic mechanical and/or electrical duties
• Strong customer focus and ability to respond to challenging customer situations in a positive manner
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record
• Ability to carry 50 pounds by hand
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out
• Ability to climb up and down a ladder as high as 20 feet in the air.

Responsibilities

• Responsible for installing and maintaining our products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc.
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customers’ expectations.
• Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out)
• The position may include night installation work; the schedule will vary based on customer demand & install schedule.

Skills

Teamwork

Problem solving

Customer focus

Mechanical aptitude

Electrical aptitude

Education

High School Diploma or Equivalent

Tools

iPhone apps

Job description

Restaurant Technologies is hiring a Service Technician for a remote location. The ideal candidate will live in the Syracuse, NY area and/or surrounding area, and may travel to customer sites to install and service equipment in the food-service industry.

You will train customers, troubleshoot, and perform routine maintenance for existing clients while ensuring safety, quality, and prompt service. The main RTI Depot is located in Rochester, NY 14615, with shifts and overtime opportunities